Clinical Office Representative

Summary

Provide administrative assistance to a medical clinic. Triage patients and schedule appointments; screen and refers phone calls, and communicate and interact with patients; provide clerical, word processing, and staff support to the unit, and assist with clinical and/or laboratory procedures as required.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description. These functions are not all-inclusive nor do they cover the full extent of the duties performed.

• Receives, screens, interviews, and registers patients or clinical research subjects; takes and records vital signs, as appropriate to clinic operations; may assist with routine medical procedures, as appropriate to training and/or certification.
• Answers telephone inquiries from patients and others; screens calls to determine nature and urgency of inquiry, refers calls as appropriate, and/or schedules appointments with practitioners; instructs patients as needed regarding administrative and/or logistical procedures.
• Obtains patient histories, and insurance approvals as appropriate; prepares and updates medical charts and associated records, and enters patient data into files and automated databases.
• Arranges for prescribed laboratory tests, specialist referrals, and/or diagnostic procedures; orders, and may transport, drugs and/or other prescribed patient care aids as directed; performs or assists in the performance of basic clinical and/or laboratory procedures, as appropriate to the activities of the unit.
• Collects, verifies, records, and maintains data on clinical activity and/or research; prepares associated reports as required.
• Orders and maintains inventories of supplies, as required to support day-to-day unit clinical and administrative operations.
• Provides day-to-day staff support for the unit, to include preparing documents and reports, providing office services, scheduling and facilitating meetings and travel arrangements, and/or providing dictation or transcription services.
• Obtains and verifies patient billing information, as appropriate to the activities of the unit; processes patient accounts, and maintains records.
• Assists in maintaining the cleanliness and serviceability of unit facilities and equipment; arranges for maintenance and repair as needed.

Education and Experience

High School Diploma or equivalent and one year of related experience.

Licensure and Certification

None

Supervision

None

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