Large Animal Hospital Client Liaison II

Summary

This position is responsible for communicating with clients both on the phone and during their visits. The client liaison is responsible for making sure each client feels welcomed and their animals are taken care of whenever they have contact with the hospital. Responsible for coordinating the daily activity of animals admitted to and discharged from the Large Animal Hospital. The client liaison admits patients, enters charges, reviews bills, answers phone calls, loads and unloads large animals, cleans and maintains holding areas and equipment and sanitizes hospital facilities.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description. These functions are not all-inclusive nor do they cover the full extent of the duties performed.

• Answering and directing phone calls.
• Admitting and discharging patients, entering charges, reviewing bills and processing payments.
• Loading, unloading and handling large animals – primarily horses.
• Clean, sanitize and maintain holding areas, equipment and hospital facilities.
• Handle/restrain animals safely to obtain their weight, assist with exam, or move to another location.
• Relay medical information from the doctor to the client when necessary.
• Direct clients and move, handle and/or restrain animals confidently as required during loading and unloading.
• Review bills with clients, answer questions, and process deposits and payments. Able to explain and process all types of payment options including payment plans such as Care Credit.
• Handles all payment types (cash, checks, credit cards, debit card). Able to close out days end and balance drawer.
• Manage and direct patient flow in outpatient and inpatient receiving.
• Knowledge of Medical Terminology, veterinary medicine, medical records, and billing systems.
• Maintain a clean/sanitary and functionally organized clinical service area in accordance with hospital protocols and Bio-Security directives.
• Acts as liaison with supervisor on personnel matters affecting morale and job efficiency.

Education and Experience

High school diploma or equivalent and four years of experience loading, unloading, restraining and handling horses or two years of experience loading, unloading, restraining, and handling horses in a veterinary academic teaching hospital.

Licensure and Certification

None

Supervision

Received: Detailed and precise supervision from clinicians, supervisors or higher ranking technicians. Instructions are both written and oral. Minimal supervision is required but supervisor is normally available for advice and consultation.

Exercised: Provides general instruction and review to veterinary students and lower ranking technicians. May provide periodic instructions and review of student workers, and OPS technicians in the absence of a professional staff member or higher ranking technician. May assume intermediate supervisory authority for and train subordinate client liaison staff; may be required to advise on personnel shift schedules and work assignments; may assist with job performance evaluations for subordinate staff.

To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.