Police Communications Operator I
Summary
This is non-sworn law enforcement work operating telephone, radio, and computer systems in a public safety communications center involving computerized radio dispatching.
Examples of Work
Job functions are specific duties that would be included in the essential functions of the job description. These functions are not all-inclusive nor do they cover the full extent of the duties performed.
- Receives and evaluates calls from the public requesting police assistance of both emergency and non-emergency natures.
- Inputs and transmits call information using computer terminal or manual card system. Refers callers to appropriate agencies or extensions.
- Contacts appropriate parties to notify of complaints and/or actions required.
- Operates two way radio to dispatch calls to public safety units and to receive and communicate information.
- Uses computer terminal to update and monitor the unit status.
- Transmits requests for emergency services and retrieves various data and records.
- Checks driver’s license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing person lists.
- Monitors alarm systems and notifies personnel upon activation.
- Prepares various logs, reports and forms.
Education and Experience
High school diploma or equivalent and one year of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Public Safety Telecommunicator State Certification may substitute for an equivalent rate of experience.
Licensure and Certification
N/A
Supervision
This position does not typically have supervisory responsibility.
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