Provider Relations Liaison
Summary
Assist the network manager with the recruitment and retention of providers for a patient care networks. Provide education to providers regarding patient care service programs and serve as a liaison between these programs and network providers.
Examples of Work
Job functions are specific duties that would be included in the essential functions of the job description. These functions are not all-inclusive nor do they cover the full extent of the duties performed.
- Assists with the recruitment of primary care, specialty, dental, mental health and ancillary providers, as well as hospitals, clinical laboratories, and other facilities to ensure that plan members have easy access to needed services.
- Responsible for the orientation and education of newly-recruited network providers and their staff. Inform providers of key aspects of patient care.
- Serves as the liaison to contracted providers. Ensure that providers and their patients are satisfied with plan services. May conduct site visits as requested. Identifies problems and seeks resolutions. Provides follow-up to the involved providers and staff.
- Provides administrative support to the network manager and other network administrators. Provides back-up support to all Provider Relations Liaisons on an as-needed basis, as requested by the network manager.
- Assists with the development and production of provider education and recruitment materials. Attends outreach functions when provider recruitment is a possibility.
- Attends professional programs, workshops, and meetings which enhance professional knowledge and job effectiveness.
Education and Experience
Bachelor’s degree; or an equivalent combination of education and experience.
Licensure and Certification
None
Supervision
Does not normally supervise
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