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Quality Officer


Position is responsible for the development, implementation, and direction of quality, patient safety, and performance improvement programs and processes within a health care or clinical unit. Typically reports to a division or department head, chair, or director.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description. These functions are not all-inclusive nor do they cover the full extent of the duties performed.

  • Initiates, develops and directs quality/performance improvement programs and processes.
  • Leads clinical restructuring and software implementation efforts related to patient-centric care, quality, patient safety or performance measures or outcomes.
  • Works with divisional/department leadership to identify improvement priorities, patient safety indicators, relevant metrics, and treatment issues.
  • Provides guidance and support to leadership on quality and patient safety matters.
  • Supports strategic planning, operations, and fiscal management from a quality, performance, and safety perspective.
  • Oversees data collection, analysis, and reporting related to quality, safety, and performance improvement activities.
  • Develops, evaluates, and implements clinical policies and procedures.
  • Oversees or coordinates investigation and reporting of events as required by regulatory agencies.
  • Ensures that goals and objectives of client care and treatment programs are implemented.
  • Serves on interdisciplinary teams, organizational committees, and other leadership or advisory groups.
  • Leads educational efforts and serves as an expert resource on medical safety, process improvement, applicable statutes and guidelines, and systems.
  • Conducts research, writes papers, makes presentations, and maintains a professional presence at regional and national meetings and conferences.
  • May supervise staff engaged in related activities.

Education and Experience

Master’s degree in an appropriate area and five years of relevant experience; or a bachelor’s degree in an appropriate area and seven years of relevant experience. Experience should include experience in health care quality or performance improvement programs.

Licensure and Certification

For some positions assigned to this class, special qualifications may be added to the minimum, such as professional licensure, certification, or medical credentials.


Position may have supervisory responsibilities.

To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.