Veterinary Client Service Representative I

Summary

Responsible for facilitating veterinary clients’ needs throughout their visit, including communicating with the service they are seeing, processing paperwork, and handling financial transactions.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description. These functions are not all-inclusive nor do they cover the full extent of the duties performed.

• Create a warm, friendly, and welcoming environment for clients and patients. Facilitate clients’ appointments as a liaison between the client and the rest of the hospital throughout their visit (i.e. students, technicians, doctors, etc.). Offer client assistance when needed whenever possible.
• Ensure the client’s appointment goes smoothly and efficiently by working with the appropriate service(s) and keeping the client informed. Verify RDVM information is accurate and hospital communications to RDVMs are sent in a timely fashion.
• Ensure all client and patient information is accurate, schedule appointments, and obtain appropriate signatures. Document all client correspondence. Extract and send requested information from the medical record when requested. Help create accurate, timely medical records by verifying charges, scanning paperwork, attaching medical records, processing pharmacy refills and pet food orders.
• Support service departments in various administrative needs including scanning, faxes, entering patient weights, contacting clients for paperwork and deposits.
• Educate owners and the public about services by describing in detail the different services, procedures, and technology that are available. May include products, general husbandry and non-medical pet care. Also able to inform owners about current clinical trials that are offered.
• Accurately process clients’ payments including: cash, credit, check, and Care Credit.
• Contribute to strong team environment by helping co-workers.
• Attend to compliance responsibilities such as accounts receivable, outstanding discharges and ensuring patients are seen in a timely fashion.

Education and Experience

High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Licensure and Certification

None.

Supervision

May provide general instruction and review to veterinary students.

To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.