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Veterinary Client Service Representative II

Summary

Responsible for facilitating veterinary clients’ needs throughout their visit, including communicating with the service they are seeing, processing paperwork and handling financial transactions. Demonstrates a strong working knowledge of service departments and other hospital workflows and processes in order to provide excellent service to customers and patients.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description. These functions are not all-inclusive nor do they cover the full extent of the duties performed.

  • Handles all client interactions with the highest level of professionalism.
  • Resolves client complaints or refers concern to the appropriate person(s).
  • Demonstrates and promotes a strong commitment to providing the best possible experience for clients.
  • Demonstrates a strong knowledge of various procedures, diagnostics, treatments, and estimates provided by the services.
  • Educates owners about services by describing in detail the different services, procedures, and technology that are available. Informs owners about current clinical trials that are offered.
  • Works with advanced accounts receivable issues, including appropriate charges on a PVL, appropriate use of administrative subsidies, and transfers of charges to research/Pet Samaritan accounts in appropriate situations.
  • Cross-trains in other client services areas so that assistance can be given as needed.
  • Provides support to students, technicians and doctors in various duties that assist their service.
  • Enhances hospital reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to the job.

Education and Experience

Associate’s degree and one year of relevant experience; or high school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Licensure and Certification

None.

Supervision

May provide general instruction and review to Client Service Representative I, students, volunteers, other personnel services, or receptionists.

To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.