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Employee Assistance Programs (EAP)

Knowledge of and ability to implement supported employee assistance programs on issues like substance abuse, family counseling, financial counseling, etc.

Behavior Statements

Proficiency Level 1 - Basic understanding

Describes the major types of employee assistance programs.

Identifies the organization's existing employee assistance programs.

Identifies the basic eligibility and enrollment requirements.

Documents the legal or regulatory requirements of employee assistance programs.

Proficiency Level 2 - Working experience

Assists in running a section of the organization's employee assistance programs.

Addresses routine questions on employee assistance programs.

Assists employees in selecting and enrolling in a specific program.

Analyzes documentation and administration requirements.

Resolves transactional issues with internal or external service providers.

Proficiency Level 3 - Extensive experience

Advises others on various types of employee assistance programs.

Coordinates the evaluation, design and implementation of employee assistance programs.

Researches similarities and differences between types of employee assistance benefits.

Evaluates key interfaces and interdependencies among EAP and other benefits programs.

Monitors the legal and regulatory environment for all major employee assistance programs.

Recommends suitable employee assistance programs for a given market or geographical area.

Proficiency Level 4 - Subject matter depth and breadth

Guides others on the design and implementation of employee assistance programs.

Promotes strategic and impacting employee assistance programs to the organization.

Consults on organizational and industry experience with major programs, plans and packages.

Leads in comparing and contrasting employee assistance programs with industry and key competitors.

Designs the financial concepts and arrangements of all employee assistance programs.

Develops creative approaches for the financing of employee assistance benefits.

Interview Questions

  • How has the EAP benefitted your company or its employees?
  • Tell me about experience you have developing or administering an Employee Assistance Program.
  • Did you ever encounter any employee resistance to using the services of the EAP?
  • Tell me about a time when you needed to refer an employee to an Employee Assistance Program.
  • What kinds of methods have you used to evaluate key interfaces and interdependencies among EAP and other assistance programs?

Titles with Shared Competencies