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IT Systems Management

Knowledge of and the ability to utilize a variety of technical tools to guarantee service availability and ensure IT system performance.

Behavior Statements

Proficiency Level 1 - Basic understanding

Defines the key concepts and features of IT systems.

Lists the main functions of IT systems management and the general IT system infrastructure.

Describes the expected benefits and uses of IT systems.

Cites typical examples of storage management in the field of IT systems management.

Proficiency Level 2 - Working experience

Participates in routine maintenance of IT systems.

Creates documents for IT systems working conditions and facility records.

Assists senior colleagues in the configuration of IT systems.

Follows appropriate procedures for sudden incidents in storage processing and network facilities.

Debugs system infrastructure to ensure performance of applications in IT systems.

Proficiency Level 3 - Extensive experience

Creates standardized procedures for IT systems management.

Directs the infrastructure design process for IT systems.

Delivers the implementation and configuration process in IT systems.

Enhances the use of automated management in IT systems.

Discusses the business impact and strategic security solutions for IT system implementation.

Compares IT system management methodologies with other industry professionals or organizations.

Proficiency Level 4 - Subject matter depth and breadth

Creates criteria to measure the performance of IT systems management.

Promotes the use of standard procedures in supporting IT systems functions.

Leads discussions and answers complex questions regarding world-class infrastructure and management of IT systems.

Provides insight into management procedures to ensure excellent performance in IT systems.

Oversees the establishment and use of best practices in IT systems management.

Forecasts technological industry trends and methodologies in IT systems management.

Interview Questions

  • Tell me about any past experience with IT system management that you have acquired in previous project(s).
  • How did you monitor and improve service and process effectiveness in your previous position(s)?
  • What kinds of problems did you encounter while supporting enterprise-wide staff in their use of IT products or services?
  • How did you successfully resolve internal IT system problems in IT services?

Titles with Shared Competencies