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Training Operations

Knowledge of and ability to implement training related tasks, processes, and projects to ensure smooth daily and strategic training operations.

Behavior Statements

Proficiency Level 1 - Basic understanding

Describes key responsibilities and scopes of the training operations function.

Identifies major activities performed by training support staff.

Identifies major services provided by training professionals.

Documents training procedures and administration principles.

Proficiency Level 2 - Working experience

Implements day-to-day training activities within the organization.

Records all training data and transactions in Human Resources Information Systems (HRIS).

Assesses customer feedback to better adjust to market demands.

Monitors and interprets standards and management reports on training activities.

Follows relevant practices and procedures for the delivery of training services.

Proficiency Level 3 - Extensive experience

Manages the day-to-day operations of a training function.

Evaluates productivity and cost effectiveness of training operations.

Oversees the quality and suitability of training materials.

Controls the allocation of training budgets.

Advises others on the usage of new training methods and tools.

Coaches others on how to deliver training sessions effectively.

Proficiency Level 4 - Subject matter depth and breadth

Designs effective work flows and procedures for training operations.

Leads in developing systematic policies and strategies for training operations activities.

Establishes processes to address, investigate and document illegal and inaccurate training operations.

Creates a quality review system for training operations based on industry benchmarks.

Develops new tools and methods to improve training operations.

Predicts industry trends and marketplace developments relevant to training operations.

Interview Questions

  • What methods have you used to streamline training operations in your previous job?
  • How have you modified or optimized training operations to drive business results?
  • What strategies have you used to improve employee satisfaction with training practices?
  • What skills or methods have you used to ensure the quality of training operations and the accuracy of all training related data?
  • What problems did you encounter when conducting training operations in your previous job?

Titles with Shared Competencies