Custodial Supervisor

Summary

Directly supervises and coordinates work activities of cleaning personnel (such as Custodial Workers and Housekeepers).  Oversees the cleaning and maintenance of buildings/facilities.  Utilizes familiar with a variety of the field’s concepts, practices, and procedures.  Relies on experience and judgment to plan and accomplish goals.  Performs a variety of complicated tasks.  Works under intermittent supervision.  Directs and leads the work of others.  Spends 80% or more of work time on supervisory/managerial duties.  Exercises a high degree of creativity and latitude.  Typically reports to a manager or head of a unit/department, such as a Custodial Manager.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description.  These functions are not all-inclusive nor do they cover the full extent of the duties performed.

• Plan and prepare employee work schedules
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
• Inspect work performed to ensure that it meets specifications and established standards
• Perform or assist with cleaning duties as necessary
• Confer with staff to resolve performance and personnel problems, and to discuss company policies
• Establish and implement operational standards and procedures for the departments supervised
• Investigate complaints about service and equipment, and take corrective action
• Maintain required records of work hours, budgets, payrolls, and other information
• Inspect and evaluate the physical condition of facilities to determine the type of work required
• Check and maintain equipment to ensure that it is in working order
• Instruct/train staff in work policies and procedures, and the use and maintenance of equipment
• Inventory stock to ensure that supplies and equipment are available in adequate amounts
• Select and order or purchase new equipment, supplies, or furnishings
• Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses
• Recommend changes that could improve service and increase operational efficiency
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces
• Screen job applicants, and hire new employees
• Issue keys, supplies, and equipment to workers
• Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment
• Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering
• Assist in the evaluation of employee performance and recommends personnel actions such as promotions, transfers, and dismissals
• Perform financial tasks, such as estimating costs and preparing and managing budgets

Education and Experience

High school diploma (or equivalent) and two (2) years of experience in the field or in a related area

Licensure and Certification

Driver license may be required (if duties dictate)

Supervision

• Works under intermittent supervision
• Directly supervises and coordinates work activities of others (2.0 FTE or greater)

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