Procurement Support Specialist III

Summary

This supervisory position oversees the Procurement Support Specialist team, ensuring high-quality service delivery in the Procure-to-Pay Helpdesk environment. Responsible for team leadership, workload management, process improvement, and acting as the liaison between Procurement operations and University departments.

*Reserved Classification – Use of this classification outside of Finance and Accounting requires prior approval by Classification and Compensation.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description.  These functions are not all-inclusive nor do they cover the full extent of the duties performed.

Customer Service

• Oversee Helpdesk operations to ensure timely and effective resolution of inquiries.
• Provide advanced consultation to departments on procurement and payables processes.

Issue Resolution

• Serve as the primary escalation point for unresolved or systemic issues.
• Coordinate with functional areas (Accounts Payable, Procurement, Travel, and Card Services) to streamline processes.

Outreach

• Represent the Procurement Support function in meetings, committees, and cross-functional initiatives.
• Develop and deliver communication strategies for policy or process changes.

Analyze and Review

• Develop and implement performance metrics, service-level agreements (SLAs), and customer satisfaction measures.
• Lead projects related to system upgrades, policy changes, and continuous improvement initiatives.

Supervision

• Supervise, train, and evaluate Procurement Support Specialists.
• Manage workload distribution and ensure appropriate staff coverage for Helpdesk operations.

Other

• Perform any other duties as assigned to support the overall objectives of the Procurement team.

*Reserved Classification – Use of this classification outside of Finance and Accounting requires prior approval by Classification and Compensation.

Education and Experience

Bachelor’s degree and four (4) years’ experience; or an equivalent combination of education and experience.

Licensure and Certification

N/A

Supervision

This position does have supervisory responsibility. Position will supervise – Procurement Assistants and Procurement Support Specialists I and II.

To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.