Procurement Support Specialist
Summary
As an active member of the Procurement team, this position plays a vital role in supporting University departments, suppliers, and the community by managing the Procure-to-Pay Helpdesk services. Responsibilities include providing assistance with purchasing processes, contracts, MyUF Marketplace, UF GO (P-Card and Travel), and handling inquiries and issue resolutions.
Examples of Work
Job functions are specific duties that would be included in the essential functions of the job description. These functions are not all-inclusive nor do they cover the full extent of the duties performed.
- Customer Service
- Manage MyUF Marketplace Helpdesk and UF GO Services, addressing complex procurement and invoicing transactions, as well as Travel and P-Card issues.
- Monitor the Sales Force ticketing system to ensure timely responses to inquiries.
- Issue Resolution
- Interpret and explain workflow processes to troubleshoot for department users.
- Proactively identify and communicate problems and opportunities, participating in implementing solutions.
- Outreach
- Assist with maintaining and updating toolkits, and conduct training sessions including fiscal onboarding and open labs.
- Provide additional training as required or requested, including individual and team-based sessions.
- Analyze and Review
- Review cross-functional financial practices and procedures to ensure consistency.
- Create key process documentation to support continuous improvement initiatives.
- Other
- Perform any other duties as assigned to support the overall objectives of the Procurement team.
Education and Experience
Bachelor’s degree; or an equivalent combination of education and experience.
Licensure and Certification
N/A
Supervision
This position does not typically include supervisory responsibility.
To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.