Procurement Support Specialist II
Summary
This position serves as an advanced resource for procurement and payables support, providing subject matter expertise in MyUF Marketplace and UF GO processes. The incumbent independently resolves escalated issues, develops training programs, and contributes to policy and procedure improvements that enhance service delivery across the University.
*Reserved Classification – Use of this classification outside of Finance and Accounting requires prior approval by Classification and Compensation.
Examples of Work
Job functions are specific duties that would be included in the essential functions of the job description. These functions are not all-inclusive nor do they cover the full extent of the duties performed.
Customer Service
- Serve as the first point of escalation for complex procurement, travel, and P-Card issues.
- Monitor and analyze Helpdesk activity to identify trends and recurring issues.
Issue Resolution
- Provide advanced troubleshooting and guidance to departments on procurement, invoicing, and travel policies.
- Recommend and assist in the implementation of solutions for systemic problems.
Outreach
- Lead development of procurement support resources such as toolkits, FAQs, and training materials.
- Conduct specialized training workshops and mentor Procurement Support Specialists.
Analyze and Review
- Participate in testing and rollout of system enhancements or process changes.
- Collaborate with Procurement leadership to improve service delivery and efficiency.
Other
- Perform any other duties as assigned to support the overall objectives of the Procurement team.
*Reserved Classification – Use of this classification outside of Finance and Accounting requires prior approval by Classification and Compensation.
Education and Experience
Bachelor’s degree and two (2) years’ experience; or an equivalent combination of education and experience.
Licensure and Certification
N/A
Supervision
This position does not typically include supervisory responsibility.
To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.