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Computer Operations

Knowledge of and the ability to conduct daily operational activities in a data center, in order to provide IT services in business cases.

Behavior Statements

Proficiency Level 1 - Basic understanding

Describes main operational activities in a computer center.

Compiles a list of main staff that are involved in a computer center.

Identifies main services that are provided by a computer center.

Cites organizational examples of computer operations.

Proficiency Level 2 - Working experience

Adheres to the organization's standard computer operations.

Documents computer center workflow and resource requirements.

Cooperates with business clients, management teams and IT staff during computer operations.

Assists in troubleshooting software, hardware and other system problems in a computer center.

Collects feedback from business customers on computer center services.

Proficiency Level 3 - Extensive experience

Advises on how to effectively operate an organization's computer center.

Monitors all users to comply with computer operation standards.

Evaluates the impact of computer center services on business users.

Teaches others about technical and administrative problems in computer operations.

Manages hardware and software transitions with minimal disruptions in a computer center.

Evaluates computer operations best practices to learn its principles and applications.

Proficiency Level 4 - Subject matter depth and breadth

Develops standard computer operations in a computer center.

Elaborates on key issues in computer operations in a wide range of business environments.

Leads in improving computer center services for business users.

Monitors industry trends and market directions for computer operations.

Evaluates productivity and cost effectiveness of workflow, hardware and software costs.

Develops a system to enhance communication among IT staff, users and management teams.

Interview Questions

  • What are common software, hardware and other system problems in a computer center?
  • How did you conduct software and hardware transitions with minimal disruptions in a computer center?
  • What was the impact of computer center services you provided on business users?
  • What are the main computer center operations and related activities that you have done?

Titles with Shared Competencies