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Workflow Analysis

Knowledge of and the ability to manage IT work activities, processes and progress within a system to improve organizational efficiency and effectiveness.

Behavior Statements

Proficiency Level 1 - Basic understanding

Describes the basic concepts and features of workflow analysis.

Explains the departmental benefits of workflow analysis.

Identifies basic types and approaches in analyzing workflow.

Documents workflow analysis procedures in an information technology system.

Proficiency Level 2 - Working experience

Conducts IT project operations according to predetermined workflow.

Implements appropriate workflow tools and applications in project operations.

Employs workflow standards to measure workflow performance.

Generates reports to senior colleagues to ensure the smooth running of workflow analysis.

Tests workflow procedures in specific IT environments.

Proficiency Level 3 - Extensive experience

Designs an appropriate workflow for a specific IT system.

Monitors the use of major functions and features in workflow analysis applications.

Analyzes each department's reports to optimize the existing workflow.

Directs the implementation of workflow mapping and automation.

Discusses and evaluates the new workflow and its approaches.

Compares workflow analysis approaches with other industry professionals or organizations.

Proficiency Level 4 - Subject matter depth and breadth

Develops standardized procedures for workflow analysis in IT systems.

Provides insight and advises others on the development of workflow analysis applications and tools.

Promotes the use of workflow mapping approaches to analyze efficiency.

Leads discussions and answers complex questions on the establishment of the workflow management system.

Contributes to the establishment and use of best practices in IT workflow analysis.

Monitors industry trends and developments for workflow analysis methodologies.

Interview Questions

  • How did you stay abreast of new workflow analysis methodologies?
  • Tell me about workflow analysis related projects you were involved in as a part of your previous job(s).
  • How did you identify the strengths and weaknesses of a workflow, and if appropriate, suggest improvement to the process?
  • How did you implement workflow mapping methods in the workflow process analysis?

Titles with Shared Competencies