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Written Communications

Knowledge of written communications issues and ability to produce a variety of business documents that demonstrate command of language, clarity of thought, and orderliness of presentation.

Behavior Statements

Proficiency Level 1 - Basic understanding

Writes documents that are correct in mechanics - spelling, grammar, punctuation, sentence structure.

Describes characteristics of skillful business or technical writing.

Explains the limitations of spell-check and grammar-check.

Demonstrates an understanding of the value of skillful business writing.

Proficiency Level 2 - Working experience

Produces written materials relevant to own work and department.

Edits out technical jargon when inappropriate.

Uses organization's guidelines for writing reports, correspondence, documentation, etc.

Participates in the development of system or process documentation/reports.

Welcomes and uses feedback/editing assistance.

Proficiency Level 3 - Extensive experience

Produces written materials in business- and industry-specific technical language.

Ensures that written message is understood as intended.

Adapts writing -- language, form, style, tone -- to different audiences.

Uses various techniques for information dissemination and information gathering.

Advises others on incorporating tables, charts, and diagrams into documents.

Reviews the written materials of others and provides feedback and coaching.

Proficiency Level 4 - Subject matter depth and breadth

Uses a broad range of techniques in communicating complex ideas to diverse populations.

Ensures others understand the critical elements of effective and efficient written communications.

Coaches others in techniques in writing for business and professional publication.

Authors or co-authors white papers on specialized and state-of-the art topics.

Writes reports, articles, or books for distribution to the business or professional community.

Monitors developments in writing, e.g., web sites, blogs, etc., for potential use by organization.

Interview Questions

  • How have you helped colleagues improve their writing skills?
  • How do you evaluate and improve upon your writing skills?
  • How do you make sure that your written communications are audience-appropriate?
  • What types of written works have you produced?
  • How would you describe your writing style? Do you prefer working on your own or collaborating with others?

Titles with Shared Competencies