Customer Support Policies, Standards And Procedures

Explains the need to define and follow policies, standards and procedures.

Identifies key policies governing customer interactions.

Obtains documentation and information on standards and their usage.

Describes technical standards and procedures that affect the customer support position.

Interprets documentation on the policies and standards regarding contact with the customer.

Follows standards and procedures that are relevant to one's own function and initiative.

Provides feedback in order to improve standard procedures.

Contributes to the development and implementation of specific procedures.

Assesses inquiries for the need to escalate for further review or approval.

Develops quality assurance and monitoring mechanisms.

Collaborates with other functions on establishing and documenting joint standards.

Evaluates the impact of standards and policies across functional specialties.

Analyzes existing and evolving procedures for their efficiency and effectiveness.

Implements cross-functional standards and procedures.

Advises on the development of customer support policies and practices.

Evaluates public and private sector standards and examines their impact on the organization.

Leads in developing policies and standards for customer support.

Consults on the development and implementation of cross-functional standards.

Creates a system to ensure communication vehicles are in order to keep affected areas and personnel better informed.

Designs guidelines for organizational and functional adherence to standards and policies as a risk management initiative.

Determines and negotiates policies for guidelines and standards.