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Engaging Communication**

The ability to attentively listen and express oneself clearly and empathetically in interaction with others in any form of communication

* This competency pertains specifically to UF Advancement.

Behavior Statements

Proficiency Level 1 - Basic understanding

Listens and expresses self in an empathetic manner to prospects/donors and colleagues.

Guides conversations and/or to adjust when approached with different styles, contexts, and situations with prospects/donors and colleagues.

Articulates purpose, ideas, and objectives effectively in specific forms of communication.

Read verbal and nonverbal cues.

Proficiency Level 2 - Working experience

Listens actively to engage prospects/donors and to demonstrate genuine interest in others.

Asks questions to confirm understanding, obtain more information, and identify the needs and opinions of prospects/donors.

Reads verbal and nonverbal cues and modifies responses and behaviors as appropriate.

Articulates purpose, ideas, and objectives, impacting outcomes consistent with the donors’ and organizations’ interests in all forms of communication.

Proficiency Level 3 - Extensive experience

Asks questions strategically to inspire and maximize philanthropic support.

Guides conversations in a positive way to understand the intent of giving.

Strategically tailors the conversations and responses to different styles, contexts, and situations.

Analyzes and synthesizes key themes from donor interactions to align with organizational goals that drive cultivation strategy and proposal development.

Effectively utilizes all mediums of communication based on the constituent’s preference.

Proficiency Level 4 - Subject matter depth and breadth

Casts the vision for philanthropy, the need for support and the impact behind donors’ legacies.

Serves as an ambassador of the organization by eloquently weaving in the mission to all mediums of communication.

Able to explain the business case and value of development to deans, faculty, prospects, volunteers, and donors to gain their support and collaboration to meet their objectives.

Interview Questions

  • Tell me about a time you influenced a dean/faculty who was less than supportive of fundraising about the value of philanthropy and the benefits of their involvement?
  • Describe a donor meeting where you interpreted their nonverbal cues in a way that caused you to stray from the objective of the meeting. What action did you take?
  • Give an example of how you managed communications with a difficult donor or volunteer. What strategy did you use to rebuild the relationship? What did you learn?

Titles with Shared Competencies