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Knowledge Management

Knowledge of and ability to apply processes and tools for capturing, organizing and leveraging an organization’s intellectual assets such as competencies, best practices, proprietary products and services, etc.

Behavior Statements

Proficiency Level 1 - Basic understanding

Discusses the importance of managing knowledge as an organizational asset.

Names publications and literature dealing with knowledge management.

Describes major knowledge management initiatives, issues and benefits within the organization.

Identifies different uses of knowledge management applications.

Proficiency Level 2 - Working experience

Works with a specific knowledge management application and query engine.

Applies the appropriate taxonomy to add and retrieve knowledge elements.

Adheres to existing policies and standards for knowledge database usage.

Distinguishes among externalization, internalization, intermediation, and cognition.

Uses knowledge representation and formalization tools and techniques.

Proficiency Level 3 - Extensive experience

Uses knowledge management technology in a wide range of situations; makes use of all features.

Helps others with researching and identifying functional or enterprise knowledge requirements.

Compares benefits and drawbacks of various knowledge management technologies.

Defines and implements processes for identifying, capturing, and applying knowledge.

Creates practices and standards for access or contribution to knowledge databases.

Monitors developments in knowledge management; reports on those to be considered.

Proficiency Level 4 - Subject matter depth and breadth

Explains the rationale and framework for knowledge management within own industry.

Communicates strategic and business value of knowledge management within organization.

Provides expertise in implementing knowledge management systems and practices.

Monitors industry trends in knowledge management for potential internal use.

Leads development of knowledge management architecture, policies, strategy, and best practices.

Provides historical and future perspectives on knowledge management applications.

Interview Questions

  • Tell me about the knowledge management applications you have used in your past experience.
  • Describe the steps you would take to identify, capture, and apply knowledge within your business unit.
  • What types of publications and literature about knowledge management are you familiar with?

Titles with Shared Competencies