Telecommunications Technician Supervisor

Summary

This position serves in a supervisory role for telecommunications support and maintenance for the campus. The Telecommunications Technician Supervisor manages the customer service team. They effectively  manage all  requests and incidents that address the telecommunications needs of the campus.

Examples of Work

• Provides coaching, training, development, and evaluation of  the customer service team.
• Resolves escalated problems referred by subordinate staff.
• Responsible for providing IT users with support, determining user needs and incorporating them into the design and overall plan of the organization.
• Monitors and analyzes performance metrics, sharing results with organization.
• Organizes and coordinates the activities associated with installation, deployment, and upgrade of software and hardware.
• Organizes and coordinates the telecommunications activities as it relates to the organization.
• Manages assignments of projects.
• Implements preventative actions, recommendations, and solutions to recurring telecommunications issues.

Education and Experience

A bachelor’s degree; or associate’s degree and two years of appropriate experience; or a high school diploma or equivalent and four years of experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Licensure and Certification

N/A

Supervision

This position has supervisory responsibilities.

Competencies

• Accountability
• Coaching/Mentoring*
• Collaboration*
• Communication
• Problem Solving
• Resolve*
• Strategic Thinking

To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.