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The firm determination to do something in spite of obstacles to achieve organizational results.


Manager and Leader: Willing to state an opinion, have a conversation, or take charge of a situation despite potential opposition; willing to make decision in difficult or ambiguous situations, especially when time is critical; approaches challenging tasks with a willing attitude

*This competency is part of the Management and Leadership Competencies at UF

Behavior Statements

Proficiency Level 1 - Basic understanding

Identifies the key points of tension within the role or the team.

Demonstrates the ability to respond to change.

Explains how change brings the opportunity to effect positive outcomes.

Seeks help to clarify ambiguous or contradictory expectations.

Proficiency Level 2 - Working experience

Adapts easily to changing work demands.

Diagnoses unresolved issues that result from change programs.

Responds to changes in others' roles and responsibilities.

Accommodates different levels of ability to respond to change.

Maintains reasonable boundaries between work and personal life.

Proficiency Level 3 - Extensive experience

Demonstrates an ability to adapt to continuous change in work demands.

Works cooperatively and capably with a wide variety of people.

Shifts focus smoothly and quickly among activities.

Maintains composure under pressure.

Guides others to understand and accept change more readily.

Defuses tensions that could result in adverse health or interpersonal outcomes.

Proficiency Level 4 - Subject matter depth and breadth

Designs change initiatives so as to minimize adverse impacts on people.

Handles performance issues and team barriers to success with assertiveness and determination.

Negotiates successfully with multiple, large, diverse stakeholders.

Constructs multiple, contradictory or mutually exclusive scenarios to prepare for business decisions.

Leads others to maintain composure under pressure.

Defuses "herd mentality" and other threats in times of stress.

Interview Questions

  • Should people use all their vacation time, and why or why not?
  • Have you ever been involved in a major transition at work and if so, please describe how you handled it.
  • Can you think of an occasion when you had to make a decision without having enough information? How did you handle it?
  • Describe a time when your group had to work extra hard for an extended period. What steps did you take to manage your own and others' stress levels?

Titles with Shared Competencies