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The firm determination to do something in spite of obstacles to achieve organizational results.


Manager and Leader: Willing to state an opinion, have a conversation, or take charge of a situation despite potential opposition; willing to make decision in difficult or ambiguous situations, especially when time is critical; approaches challenging tasks with a willing attitude

*This competency is part of the Management and Leadership Competencies at UF

Behavior Statements

Proficiency Level 1 - Basic understanding

Identifies the key points of tension within the role or the team.

Demonstrates the ability to respond to change.

Explains how change brings the opportunity to effect positive outcomes.

Seeks help to clarify ambiguous or contradictory expectations.

Proficiency Level 2 - Working experience

Adapts easily to changing work demands.

Diagnoses unresolved issues that result from change programs.

Responds to changes in others' roles and responsibilities.

Accommodates different levels of ability to respond to change.

Maintains reasonable boundaries between work and personal life.

Proficiency Level 3 - Extensive experience

Demonstrates an ability to adapt to continuous change in work demands.

Works cooperatively and capably with a wide variety of people.

Shifts focus smoothly and quickly among activities.

Maintains composure under pressure.

Guides others to understand and accept change more readily.

Defuses tensions that could result in adverse health or interpersonal outcomes.

Proficiency Level 4 - Subject matter depth and breadth

Designs change initiatives so as to minimize adverse impacts on people.

Handles performance issues and team barriers to success with assertiveness and determination.

Negotiates successfully with multiple, large, diverse stakeholders.

Constructs multiple, contradictory or mutually exclusive scenarios to prepare for business decisions.

Leads others to maintain composure under pressure.

Defuses "herd mentality" and other threats in times of stress.

Interview Questions

  • Should people use all their vacation time, and why or why not?
  • Have you ever been involved in a major transition at work and if so, please describe how you handled it.
  • Can you think of an occasion when you had to make a decision without having enough information? How did you handle it?
  • Describe a time when your group had to work extra hard for an extended period. What steps did you take to manage your own and others' stress levels?

Titles with Shared Competencies

Assistant Dean Assistant Dean, Student Affairs Assistant Director, Academic Advising Assistant Director, Academic Support Services Assistant Director, Accounting Assistant Director, Administrative Services Assistant Director, Admissions Assistant Director, Analytic Services Assistant Director, Business Services Assistant Director, Career Services Assistant Director, Child Development Assistant Director, Clinical Research Assistant Director, Communications Assistant Director, Conferences Assistant Director, Data Management Assistant Director, Education or Training Programs Assistant Director, Emergency Management Assistant Director, Environmental Health & Safety Assistant Director, Facilities Operations Assistant Director, Finance Assistant Director, Florida Agricultural Experiment Station Assistant Director, Health Care Administration Assistant Director, Human Resources Assistant Director, Marketing Assistant Director, Multipurpose Facility Assistant Director, Museum Operations Assistant Director, Operations Assistant Director, Physical Security Assistant Director, Procurement Assistant Director, Public/Governmental Relations Assistant Director, Real Estate Assistant Director, Research Administration Assistant Director, Safety & Security Assistant Director, Student Affairs Assistant Director, Student Financial Aid Assistant Director, Technology Licensing Assistant Director, University Budgets Assistant Director, University Housing Assistant Director, University Housing Operations Assistant Director, University Housing Residence Life Assistant Director, University Press Assistant University Registrar Associate Dean, Administrative Affairs Associate Dean, Student Affairs Associate Director, Academic Advising Associate Director, Academic Support Services Associate Director, Accounting Associate Director, Administrative Services Associate Director, Admissions Associate Director, Analytic Services Associate Director, Business Services Associate Director, Career Services Associate Director, Child Development Associate Director, Clinical Research Associate Director, Communications Associate Director, Data Management Associate Director, Education or Training Programs Associate Director, Environmental Health & Safety Associate Director, Facilities Operations Associate Director, Finance Associate Director, Health Care Administration Associate Director, Human Resources Associate Director, IT Associate Director, Marketing Associate Director, Museum Operations Associate Director, Operations Associate Director, Procurement Associate Director, Public/Governmental Relations Associate Director, Research Administration Associate Director, Safety & Security Associate Director, Student Affairs Associate Director, Student Financial Aid Associate Director, Student Legal Services Associate Director, Technology Licensing Associate Director, University Housing Associate Director, University Housing Operations Associate Director, University Housing Residence Life Associate Director, University Press Associate University Registrar Chief Information Security Officer Controller Director, Academic Advising Director, Academic Support Services Director, Accounting Director, Administrative Services Director, Admissions Director, Analytic Services Director, Audits Director, Business Services Director, Campus Human Resources Director, Campus IT Director, Career Services Director, Child Development Director, Clinical Research Director, Collaborative Initiatives Director, Communications Director, Education or Training Programs Director, Environmental Health & Safety Director, Facilities Operations Director, Finance Director, Health Care Administration Director, Human Resources Director, Investigations Director, IT Director, LibraryPress Director, Marketing Director, Multipurpose Facility Director, Museum Operations Director, Operations Director, Procurement Director, Public Records Director, Public/Governmental Relations Director, Real Estate Director, Research Administration Director, Safety & Security Director, Sales & Marketing Director, Student Affairs Director, Student Financial Aid Director, Student Legal Services Director, Sustainability Director, University Budgets Director, University Housing Director, University Housing Operations Director, University Housing Residence Life Director, University Press Director, Utilities/Energy Thermal Production Executive Director Financial Officer, SIP Manager, Academic Support Services Manager, Accounting Manager, Assets Manager, Benefits Manager, Box Office Manager, Clinical Research Manager, Employee Relations Manager, Farm Manager, Finance Manager, Genetic Counseling Manager, Health Care Administration Manager, Health Information Manager, Hotel Manager, Human Resources Manager, Human Resources Processing & Records Manager, Immigration Services Manager, Internal Audits Manager, IT Manager, Marine Facilities & Operations Manager, Operations Manager, Postal Services Manager, Procurement Manager, Public/Governmental Relations Manager, Transportation Manager, University Records Manager, Warehouse/Stores Senior Director, Facilities Operations Senior Director, IT Senior Director, Student Affairs Student Account Manager Superintendent, Custodial Superintendent, Grounds Superintendent, Maintenance Telecommunications Technician Supervisor University Architect University Registrar