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General Computer Competencies

Knowledge of and ability to use personal computers or workstations.

Behavior Statements

Proficiency Level 1 - Basic understanding

Identifies key input, output and processing components of personal computer system.

Understand concepts of operating system, application software, storage and networking.

Turns computer on and off properly; executes system startup and shutdown procedures.

Locates available help, tutorial manuals, and facilities.

Proficiency Level 2 - Working experience

Manipulates files within different folders, directories, partitions, drives, etc.

Demonstrates proficiency with use of keyboard and pointing devices such as a mouse or a track ball.

Opens, closes, sizes and moves windows on a desktop.

Performs basic file management tasks like open, close, name, save, print.

Uses menus, toolbars, buttons and other basic GUI (graphic user interface) applications.

Proficiency Level 3 - Extensive experience

Creates and edits documents in a number of different applications.

Properly cuts, copies and pastes data within and between documents and applications.

Uses preferences and other tools to customize and personalize the desktop.

Works with control panel, accessories and other standard utilities.

Explains the features of installed security and virus protection software and procedures.

Interprets and responds to error messages.

Proficiency Level 4 - Subject matter depth and breadth

Implements the full range of uses and capabilities of the major PC operating systems.

Uses a variety of PC hardware, operating systems, utilities and applications.

Formulates customized commands, hot keys, macros and other automated processes.

Works with installed hardware and software security and data recovery tools and other utilities.

Discusses marketplace trends and directions for desktop and network operating systems.

Troubleshoots, teaches and supports others with in-depth knowledge and insight.

Interview Questions

  • What is your typical response when a computer error message is encountered?
  • How many years of experience do you have with computers? In what capacities have you used them?
  • What steps do you take to protect your computer from viruses or other malicious programs?
  • What types of computer programs, applications, or features have you used?
  • What kind of problems have you encountered when using data recovery tools?

Titles with Shared Competencies