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Performance Management

Ability to apply organization’s performance management system, practices, and tools to developing and improving individual, team, and organizational performance.

Behavior Statements

Proficiency Level 1 - Basic understanding

Demonstrates an understanding of performance management concepts.

Explains organization's core performance factors and ratings.

Describes organization's performance management process.

Participates in own performance review or performance checkpoint session.

Proficiency Level 2 - Working experience

Ensures performance goals, checkpoints, and feedback focus on behaviors.

Uses formal and informal rewards and recognition programs for employees.

Identifies opportunities to enhance performance, e.g., practice assignments, training, shadowing.

Provides documented input to formal performance review conducted by manager.

Observes individual performance and provides fair and objective feedback.

Proficiency Level 3 - Extensive experience

Gives continuing feedback, recognizes achievement, and recommends improvement.

Adjusts and communicates performance objectives as necessary for team objectives.

Defines and agrees upon performance goals and objectives with associates.

Identifies performance problem areas early on and defines specific improvement activities.

Participates in the salary planning and administration process.

Publicly shares accolades and recognizes and rewards top performers.

Proficiency Level 4 - Subject matter depth and breadth

Takes part in developing and implementing enterprise-wide performance management systems.

Identifies key issues in integrating selection, development, recognition, and reward systems.

Coaches less experienced managers in the processes of performance management.

Plays a leading role in designing individual and team reward and recognition systems.

Champions a climate that supports and rewards excellent group and individual performance.

Monitors industry for new approaches or ideas re performance management.

Interview Questions

  • What formal and informal rewards and recognition programs do you utilize for your employees' accomplishments?
  • What tools and techniques do you use to communicate performance objectives to your employees?
  • What process do you use to be knowledgeable of your employees' tasks, goals, and achievements?
  • What do you consider when developing performance goals for an employee?

Titles with Shared Competencies