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Postal Item Record Management

Knowledge of postal item record management policies and procedures; ability to establish, use and maintain accurate and up-to-date postal item records for an organization.

Behavior Statements

Proficiency Level 1 - Basic understanding

Identifies purposes, functions and work flow of postal item record management.

Lists basic tools and methodologies for postal item record management.

Describes the information captured in the management of postal item records.

Attends training on postal item record system usage and relevant case studies.

Proficiency Level 2 - Working experience

Logs postal item data into a computer and maintains computerized records.

Identifies and uses technology to support postal item record management.

Tracks mail or package delivery information throughout the work flow process.

Reports barriers to the adoption and widespread use of postal item records management.

Maintains a register of special postal items for different legal and stock control purposes.

Proficiency Level 3 - Extensive experience

Configures postal item records, in detail, according to multiple facility requirements.

Advises on the use of a comprehensive toolset, ensuring records' usability, integrity and confidentiality.

Implements postal item record management processes while complying with state rules and regulations.

Evaluates the benefits and costs of different solutions to postal record management.

Consults on keeping abreast of new record management practices and safety requirements.

Liaises with related stakeholders to discuss organizational best practices in record management.

Proficiency Level 4 - Subject matter depth and breadth

Develops or deploys an easy-to-use record management system for various applications.

Integrates record management functions with order, inventory and other management functions.

Establishes policies and procedures for record management according to rules and regulations.

Creates a set of industry criteria for postal item record management.

Charges industry stakeholders to establish and adopt a postal item record management system.

Leads an expert panel focusing on record management, discussing current issues and initiatives.

Interview Questions

  • Tell me about any postal item record management projects you were involved in as a part of your previous job(s).
  • What kinds of tools and technologies did your organization use to manage postal item records?
  • What kinds of problems did you encounter as you maintained computerized postal item records?
  • How did you evaluate the performance of a postal item record management system?
  • What were the summarized cost/benefit findings of a newly adopted solution to record management?

Titles with Shared Competencies