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Academic Support System Administration

Knowledge of the operation and application of computer-based academic support systems; ability to coordinate and support academic activities through an academic support system.

Behavior Statements

Proficiency Level 1 - Basic understanding

Identifies the functions and features of an academic support system.

Explains the use of key components in an academic support system.

Describes the key benefits of academic support system applications.

Documents the operational processes and procedures of academic support systems.

Proficiency Level 2 - Working experience

Administrates an academic support system to coordinate and support academic activities.

Applies appropriate computer-based technologies to address, advise on and resolve students' academic problems.

Monitors the operational conditions of an academic support system to ensure the implementation of academic support activities.

Analyzes factors that influence the success or failure of computer-assisted academic support.

Assesses the usability and acceptability of an academic support system according to the institution's academic requirements.

Proficiency Level 3 - Extensive experience

Updates and restructures academic support systems to improve the efficiency of academic information management.

Coaches others on the application of computer-based advising technologies in an academic support system.

Optimizes academic support processes to improve the efficiency of processing academic activities.

Compares the performance of alternative academic support systems and makes recommendations accordingly.

Evaluates the value of an academic support system based on student, advisor and other user's feedback.

Trains others on resolving major operational problems in an academic support system.

Proficiency Level 4 - Subject matter depth and breadth

Deploys an advanced academic support system throughout the institution.

Leads in revising and updating technical standards for academic support system administration.

Integrates the academic support system into an institutional information management system.

Predicts industry trends and market directions of academic support system applications.

Creates an effective academic information sharing mechanism among students, advisors, and the university.

Articulates the historical and future perspectives of academic support system administration.

Interview Questions

  • Tell me about your previous experience with academic support system administration.
  • How did you improve the accuracy of academic information at your previous job?
  • What kinds of computer-assisted skills did you use in academic support system administration?
  • Which problems did you encounter when administrating an organizational academic support system?
  • How would you utilize an academic support system to meet a student's course selection requirements?

Titles with Shared Competencies