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Employee Relations

Knowledge of the rights and obligations in the employee and employer relationship and ability to adhere to legal requirements when handling employee negotiations.

Behavior Statements

Proficiency Level 1 - Basic understanding

Explains the importance of an employee relations function within the organization.

Lists the major activities involved in employee relations.

Describes the types of services offered to employees.

Identifies important current initiatives and key issues related to employee relations.

Proficiency Level 2 - Working experience

Assists employees with personal or professional problems.

Addresses routine problems or disciplinary issues related to employee relations, such as grievances.

Explains organizational policies, procedures and processes for dealing with employee relations issues.

Conducts employee satisfaction surveys and documents interviewees' concerns and issues.

Interprets and communicates employee relations policies and procedures at the local level.

Proficiency Level 3 - Extensive experience

Guides others on multiple employee relations functions and vehicles.

Monitors employee relations benchmarks such as satisfaction, retention or turnover.

Evaluates and updates practices for employee grievances, performance or disciplinary actions.

Advises on employment rights when dealing with employee relations issues.

Manages the proper operation of employee relations functions and services.

Consults managers on effective employee relations practices and strategies.

Proficiency Level 4 - Subject matter depth and breadth

Designs the organization's strategies for employee relations services and results.

Develops and shapes employee relations policies and practices.

Predicts industry trends and developments with employee relations vehicles.

Consults on HR policy initiatives through formal channels.

Predicts high-impact issues and problems and recommends enterprise-wide solutions.

Plays a leadership role in delivering the full spectrum of employee relations functions.

Interview Questions

  • Tell me how your work in an employee relations capacity directly impacted the success of the organization.
  • Tell me about the most challenging employee relations issue you have faced.
  • What roles have you played with respect to the employee relations function?
  • How do you ensure all employee relations operations and services comply with legal requirements?
  • Tell me about one of your biggest successes in regards to employee relations program implementation.

Titles with Shared Competencies