unit logo

Internal Resource Coordination

Knowledge of the techniques, tools and applications associated with coordination of internal resources; ability to synchronize and integrate activities, responsibilities, and command and control structures to ensure that internal resources are used most efficiently in pursuit of business objectives.

Behavior Statements

Proficiency Level 1 - Basic understanding

Provides reasons for multiple reporting relationships.

Identifies straight and dotted line relationships for self.

Explains the concept of a functional boundary.

Names key players and decision makers relative to own function.

Proficiency Level 2 - Working experience

Describes basic viewpoint of own functional specialty.

Under guidance, identifies and resolves potentially conflicting requirements.

Keeps relevant functional and line associates involved on key project or tactical issues.

Balances requirements and deliverables from various functional areas.

Communicates effectively up, down, and across the organization.

Proficiency Level 3 - Extensive experience

Describes viewpoints of several functional groups.

Helps others in understanding their roles and responsibilities within a matrix.

Analyzes issues and determines who needs to be consulted or updated.

Builds networks and effective working relationships in relevant organizational areas.

Works to achieve consensus across organizational and functional lines.

Obtains timely decisions from multiple parties in an efficient manner.

Proficiency Level 4 - Subject matter depth and breadth

Creates a climate that supports collaboration between differing organizational viewpoints.

Influences multiple players and decision makers from all relevant organizational areas.

Detects and communicates changes in the business that may impact the existing matrix.

Identifies communications bottlenecks and recommends appropriate solutions.

Monitors effectiveness and efficiency of a matrixed team or organization.

Conceptualizes, designs, and persuades others of needed matrix changes.

Interview Questions

  • Give me an example of how understanding multiple reporting relationships within your department and across departments has helped to successfully carry out a project.
  • What different tools and techniques do you use for communicating to top management vs. subordinates vs. across departments?
  • Tell me about a time when your subordinate had conflicting deadlines and how you resolved this.

Titles with Shared Competencies