IT Generalist II
Summary
This position has responsibilities in two or more IT related functions within a unit or college, these can include systems design, systems and network administration, programmer/analyst, IT support, and multimedia. This position typically demonstrates proficient to intermediate knowledge of principles, practices and procedures. This position works independently on complex work assignments, reviews progress and results with management as appropriate; may manage and delegate work to lower-level staff.
Examples of Work
Job functions are specific duties that would be included in the essential functions of the job description. These functions are not all-inclusive nor do they cover the full extent of the duties performed.
- Evaluates equipment, components, and software for new solutions to complex information systems.
- Leads in the selection, installation and maintenance standards on software/hardware applications and network systems.
- Interfaces with vendors to resolve hardware and software problems.
- Consults on programming and administration for applications and databases.
- Develops design requirements as needed.
- Participates in and provides information for the strategic planning process at the department or college level.
- Develops and maintains programs and scripts to aid in systems management.
- Provides oversight for the configuration, maintenance and security of network devices, server hardware, operating systems and associated services.
- Manages the development of plans, schedules and requirements for the deployment and lifecycles of systems.
- Interfaces with University organizations to resolve service related issues.
- Leads and provides oversight for development projects of moderate to large scale.
- Maintains familiarity with software standards and procedures.
- Plans for implementation of, and ensures compliance with University, college and/or departmental security and configuration policies.
- Designs, plans, installs, debugs, and troubleshoots operations support and automation systems, systems software, hardware applications and support products.
- Installs, evaluates, and applies software and application updates, ensures back-up and recovery capabilities.
- Develops strategies for implementing multimedia technology across a range of programs and initiatives.
- Provides consultation to faculty and staff in the design and structure of multimedia solutions for active and collaborative, computer-mediated, and distributed learning.
- Develops proposals, work plans, training plans, budgets and reports of IT projects.
Education and Experience
A bachelor’s degree in an appropriate area of specialization and two years of appropriate experience or an equivalent combination of education and experience.
Licensure and Certification
N/A
Supervision
Position may manage and delegate work to lower-level staff.
Competencies
- Technical Troubleshooting
- Problem Solving
- Effective Communications
- Flexibility And Adaptability
- Service Excellence
- Managing Multiple Priorities
- Interpersonal Relationships
- Analytical Thinking
- Planning And Organizing
- IT Environment
To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.