Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Speaks/writes using correct language, mechanics, and gestures.
Describes non-verbal behaviors that influence the interpretation of the message.
Cites examples of effective and ineffective communications.
Explains the importance of effective business communication.
Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers non-verbal cues from individuals and groups.
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Delivers helpful feedback that focuses on behaviors without offending the recipient.
Communicates well downward, upward, and outward.
Employs appropriate methods of persuasion when soliciting agreement.
Maintains focus on the topic at hand.
Adapts documents and presentations for the intended audience.
Reviews others' writing or presentations and provides feedback and coaching.
Demonstrates both empathy and assertiveness when communicating a need or defending a position.
Communicates effectively with diverse audiences, using appropriate media and language.
Ensures important messages are clearly understood.
Writes reports, articles, or books for distribution to the business or professional community.
Works to create a climate that values and rewards good oral and written communication.
Coaches others on methods of improving their own communications.
Monitors developments in communications tools for potential use by organization.
- Tell me about a time that you had to present the same information to two different audiences. How did you tailor your message?
- How do you make sure that your audience has received and understood the message you are trying to convey?
- How have you helped others improve their communication skills?
- Tell me about any reports, articles, or books that you have published that relate to your profession.