One Stop Coordinator I

Job Code 004030

FLSA Status Exempt

Pay Grade 3 Pay Range: $34,500 to $55,100

CAS Exemption Required Yes

Summary

Provide cross-functional services in the areas of admissions, registration, financial aid, billing and payments to prospective students, students, alumni, parents, faculty, staff and the University community. Provide pro-active and on-the-spot, independent diagnostic support and problem resolution in a broad range of areas and issues. Major responsibilities include: evaluating admissions credentials against institutional and state policies, using professional judgment to make straight forward admissions decisions, analyzing and updating student accounts and academic records, counseling and resolving complex issues, facilitating document submissions across departments, and communicating with prospective and current students. Performs with minimal supervision and a high degree of professional judgment while maintaining confidentiality.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description. These functions are not all-inclusive nor do they cover the full extent of the duties performed.

Monitor status of admissions processing for freshmen and transfer students from initial point of application through loading of transfer credits
Calculate UF appropriate GPAs for prospective students and ensure all relevant admissions qualifications are met
Monitor conditions of admissions and finalize all tentative admission decisions
Evaluate transfer coursework, load transfer courses, establish equivalencies, and enhance the equivalency database
Provide customer service via phone, email and click to chat to prospective/current students
Counsel and advise students and parents regarding in-depth financial aid questions concerning FAFSA applications, financial aid eligibility and disbursement of aid, as well as cost of attendance figures, difference and benefits of different aid types and estimated family contribution formulas
Reviews and processes transcript request forms, certification letter requests, and financial aid information requests.
Adds/removes Service Indicators and holds from student’s account.
Investigate appeals, waivers, and petitions as well as supporting documentation to make decisions, and evaluate and complete appeals to include: Late Registration, Late Payment, Late Installment Fee, Student Service Fee Waiver Requests, e-Bill Exemption, and Late Enrollment
Explain billing details, payment options, and payment deadlines for students. Research and resolve billing questions and discrepancies with Bursar’s Office
Advise and problem-solve with students and university staff on a variety of issues to include enrollment, registration, and records.
Keeps abreast of University, departmental, federal and state regulations. Exercises authority to implement changes and makes exceptions to students’ records.
Continually looks for ways to improve service to students, parents, faculty, staff and the University community.
Conducts presentations to students, parents, prospective students, other University and external audiences.
Monitors policy, procedure, and student changes, and to ensure accuracy. Participates in developing and implementing new initiatives and programs.

Education and Experience

Bachelor’s degree or an equivalent combination of education and experience.

Licensure and Certification

N/A

Supervision

This position does not typically include supervisory responsibility.

Competencies

Job FamilyStudent & Academic Services

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