One Stop Coordinator II

Summary

Serve as a mentor and resource to One Stop Coordinator I’s; handle escalated calls and questions.  Handle the more challenging behaviors and difficult situations related to admissions processing, enrollment, academic success, and financial matters; and assumes responsibility for escalated situations from collegiate/departmental staff, academic advisers, and faculty. Plays a significant role in monitoring the unit’s overall work volume and helps Coordinator I’s to prioritize resources with the goal of increasing enrollment, retention, and graduation rates. Works independently; receives minimal guidance. May serve as a back-up if manager is not available.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description.  These functions are not all-inclusive nor do they cover the full extent of the duties performed.

• Assigned with the lead role on counseling and advising on complex issues and problems regarding admissions, student academic and degree progress, as well as financial matters.
• Serves as the experts on institutional, state, and federal policies related to admissions, enrollment, and financial policies. Researches and resolves complex issues in these areas that require external support from other business units.
• Communicates new information to team and helps to update the team’s policy document.
• Collaborates with college advising and student services offices through outreach efforts across the campus community to promote collaboration and improved service to students. Has direct responsibility and accountability for increasing enrollment, retention, and graduation rates. Develops curriculum and educational materials to support new initiatives.
• Serves as internal resource on the team to help with more complex admissions decisions.
• Works on one-time key assignments or assumes responsibilities for reoccurring tasks essential to business unit’s operation
• Participates in developing new initiatives and leads project to implement program enhancements.
• Conducts independent diagnostics and problem resolution in a broad range of areas and issues. Exercises authority to implement changes and make exceptions to students’ financial and academic records.
• Develops training materials for Coordinator I’s and Program Assistants and provides on-going training to staff to ensure they remain as experts in compliance with institutional, state, and federal regulations.
• Trains and provides daily priorities to students workers in the business unit
• Advises on federal, state and institutional regulations and assists decisions-making through weighing different options.

Education and Experience

Master’s degree in an appropriate area; or a bachelor’s degree in an appropriate area and two years of relevant experience.

Licensure and Certification

N/A

Supervision

This position does not typically include supervisory responsibility.

Competencies

• Student Admissions
• Student Counseling
• Student Orientation
• Student Registration
• Financial Aid Programs And Policies
• Effective Communications
• Teamwork
• Desktop Tools
• Business Math
• Listening

To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.