IT Generalist IV

Summary

This position has responsibilities in two or more IT related functions within a unit or college, these can include systems design, systems and network administration, programmer/analyst, IT support, database administration, risk analyst, and multimedia tech. This position typically demonstrates advanced knowledge of IT principles, practices, and procedures of multiple disciplines. This position works independently on highly complex work assignments, reviews progress and results with management as appropriate; manages and delegates work to lower level staff; and leads technical projects at a collegewide level.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description.  These functions are not all-inclusive nor do they cover the full extent of the duties performed.

• Develops complex to highly complex proposals, work plans, training plans, budgets, and reports of IT projects and services
• Leads and provides oversight for development projects of large and complex scale
• Provides support and oversight for the entire life cycle of network devices, workstation and server systems, operating systems, applications, and associated services in a large environment
• Interfaces with University organizations to resolve service related issues
• Evaluates equipment, components, and software for new solutions to complex information systems
• Interfaces with vendors to resolve hardware and software problems.
• Participates in and provides information for the strategic planning process at the department and college level.
• Develops and maintains programs and scripts to aid in systems management
• Plans for implementation of, and ensures compliance with University, college and departmental security and configuration policies
• Installs, evaluates, and applies software and application updates, ensures back-up and recovery capabilities.
• Develops strategies for implementing multimedia technology across a range of programs and initiatives
• Provides consultation to faculty and staff in the design, purchase, installation, configuration, operation, and maintenance of information systems
• Resolves escalated problems referred by subordinate staff
• Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees
• Monitors and analyzes performance metrics, sharing results with supervisor
• Follows established procedures to assist units with conducting risk assessments

Education and Experience

A bachelor’s degree in an appropriate area of specialization and six years of appropriate experience or an equivalent combination of education and experience.

Licensure and Certification

N/A

Supervision

This position does have supervisory responsibilities.

Competencies

• Technical Troubleshooting
• Managing Multiple Priorities
• Flexibility And Adaptability
• Problem Solving
• Service Excellence
• Interpersonal Relationships
• Effective Communications
• Core Application Systems
• Analytical Thinking
• Planning And Organizing
• IT Standards, Procedures & Policies
• Decision Making And Critical Thinking
• Producing Results
• Accuracy And Attention To Detail
• IT Project Management
• Contingency And Disaster Recovery
• Coaching/Mentoring*

To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.