Ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.
Explains the difference between effort and achievement.
Explains the importance of producing results that matter to the business.
Explains the concept of adapting tactics to support changing needs.
Provides examples of using back-channel methods to get things done.
Finds or creates ways to measure performance against goals.
Strives for excellence in performance by surpassing established standards.
Adjusts to new or changing assignments, processes, people, and priorities as business need dictates.
Seeks out advice, help, and information when needed to accomplish responsibilities.
Identifies and exploits own strengths; solicits support from others to minimize limitations.
Communicates a strong sense of urgency about solving problems and getting work done.
Reliably meets all team commitments, quotas, and goals.
Ensures time, resources, energy, and actions are focused on priorities that matter to the business.
Makes effective use of resources not under own direct control.
Takes risks in improving products and services while holding self and others accountable.
Rarely repeats mistakes; learns and adapts from prior errors.
Takes extraordinary measures to solve problems and get work done when situation calls for it.
Deals effectively with ambiguity and uncertainty; recovers from disappointments and setbacks.
Works to create a climate that values and rewards drive, initiative, and achievement of results.
Coaches others in behaviors for personal effectiveness, results-orientation.
Teaches others the importance of networking, using the informal organization for results.
Leads the way in viewing setbacks or failures as learning opportunities.
- Tell me about a time you had to make a personal sacrifice in order to produce results you needed to.
- Give me an example of a time you needed to utilize resources within your team or department to help you accomplish your task and how you sought out the help.
- Tell me about a time when you did not produce the results you had planned and why this happened.