Interpersonal Relationships

Explains the benefits of maintaining positive working relationships with associates.

States the basic characteristics of good working relationships.

Describes the organizational culture for interacting with others.

Provides examples of individuals with good interpersonal skills and their specific skills.

Collaborates with departmental associates and management.

Adapts interaction style to situations and people.

Identifies roles and responsibilities for self and others.

Demonstrates an understanding of alternative points of view.

Explains impact of interactions with individuals and groups.

Establishes and maintains productive working relationships within and outside of own area.

Contributes as a member on a variety of teams.

Establishes and maintains credibility with clients and teammates.

Seeks out what's common in conflicting points of view.

Resolves potentially harmful differences between individuals and groups of people.

Influences key individuals inside and outside own group and earns their respect.

Encourages others to build partnerships with other functions or departments.

Coaches others in developing and maintaining cooperative and satisfying relationships.

Sets the tone for interacting with other business functions or units.

Creates initiatives that foster communication, directness and spirit of cooperation.

Intervenes with highly difficult people and situations.

Arbitrates difficult situations with high stakes.