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Interpersonal Relationships

Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Behavior Statements

Proficiency Level 1 - Basic understanding

Explains the benefits of maintaining positive working relationships with associates.

States the basic characteristics of good working relationships.

Describes the organizational culture for interacting with others.

Provides examples of individuals with good interpersonal skills and their specific skills.

Proficiency Level 2 - Working experience

Collaborates with departmental associates and management.

Adapts interaction style to situations and people.

Identifies roles and responsibilities for self and others.

Demonstrates an understanding of alternative points of view.

Explains impact of interactions with individuals and groups.

Proficiency Level 3 - Extensive experience

Establishes and maintains productive working relationships within and outside of own area.

Contributes as a member on a variety of teams.

Establishes and maintains credibility with clients and teammates.

Seeks out what's common in conflicting points of view.

Resolves potentially harmful differences between individuals and groups of people.

Influences key individuals inside and outside own group and earns their respect.

Proficiency Level 4 - Subject matter depth and breadth

Encourages others to build partnerships with other functions or departments.

Coaches others in developing and maintaining cooperative and satisfying relationships.

Sets the tone for interacting with other business functions or units.

Creates initiatives that foster communication, directness and spirit of cooperation.

Intervenes with highly difficult people and situations.

Arbitrates difficult situations with high stakes.

Interview Questions

  • Were you friendly with colleagues in other departments/functional units? How did these friendships help you meet your business objectives?
  • What types of conferences, roundtables, or other professional associations are you involved in?
  • How did you maintain professional relationships with colleagues you didn't like personally?
  • How do you leverage relationships to benefit the organization?

Titles with Shared Competencies