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Interpersonal Relationships

Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Behavior Statements

Proficiency Level 1 - Basic understanding

Explains the benefits of maintaining positive working relationships with associates.

States the basic characteristics of good working relationships.

Describes the organizational culture for interacting with others.

Provides examples of individuals with good interpersonal skills and their specific skills.

Proficiency Level 2 - Working experience

Collaborates with departmental associates and management.

Adapts interaction style to situations and people.

Identifies roles and responsibilities for self and others.

Demonstrates an understanding of alternative points of view.

Explains impact of interactions with individuals and groups.

Proficiency Level 3 - Extensive experience

Establishes and maintains productive working relationships within and outside of own area.

Contributes as a member on a variety of teams.

Establishes and maintains credibility with clients and teammates.

Seeks out what's common in conflicting points of view.

Resolves potentially harmful differences between individuals and groups of people.

Influences key individuals inside and outside own group and earns their respect.

Proficiency Level 4 - Subject matter depth and breadth

Encourages others to build partnerships with other functions or departments.

Coaches others in developing and maintaining cooperative and satisfying relationships.

Sets the tone for interacting with other business functions or units.

Creates initiatives that foster communication, directness and spirit of cooperation.

Intervenes with highly difficult people and situations.

Arbitrates difficult situations with high stakes.

Interview Questions

  • Were you friendly with colleagues in other departments/functional units? How did these friendships help you meet your business objectives?
  • What types of conferences, roundtables, or other professional associations are you involved in?
  • How did you maintain professional relationships with colleagues you didn't like personally?
  • How do you leverage relationships to benefit the organization?

Titles with Shared Competencies

Academic Advisor I Academic Advisor II Academic Advisor III Academic Assistant I Academic Assistant II Academic Assistant III Academic Program Specialist I Academic Program Specialist II Academic Program Specialist III Accessibility Specialist Accountant I Accountant III Accountant IV Administrative Assistant I Administrative Assistant II Administrative Assistant III Administrative Specialist I Administrative Specialist II Administrative Specialist III Admissions Assistant I Admissions Assistant II Admissions Officer I Admissions Officer II Admissions Officer III Broadcasting Coordinator I Broadcasting Coordinator II Broadcasting Coordinator III Career Coach Career Services Specialist Cashier Chief Meteorologist Chief of Staff Communications Manager Communications Specialist Conference/Event Manager I Conference/Event Manager II Conference/Event Planner I Conference/Event Planner II Conference/Event Planner III Coordinator, University Housing Operations Coordinator, University Housing Residence Life Data Management Analyst II Data Management Analyst III Editor Editorial Assistant Education/Training Specialist III Employee Relations Specialist I Employee Relations Specialist II Employee Relations Specialist III Employment Specialist I Employment Specialist II Employment Specialist III Executive Assistant I Executive Assistant II Executive Assistant III Executive Communications Director Fine Arts Production Specialist HR Data Analyst HR Investigator Human Resources Assistant Human Resources Systems Administrator IT Generalist I IT Generalist II IT Generalist III IT Generalist IV IT Project Manager I IT Project Manager II IT Project Manager III K-12 School Nurse Meteorologist Multimedia Specialist I Multimedia Specialist II Multimedia Specialist III Paralegal Procurement Agent I Procurement Agent II Program Assistant Program Coordinator, Student Affairs Project Manager I Project Manager II Project Manager III Purchasing Specialist Receptionist Research & Development Manager Research Coordinator I Research Coordinator II Research Coordinator III Residence Hall Director Security Guard I Security Guard II Security Manager Student Account Manager Student Account Specialist I Student Account Specialist II Student Account Specialist III Student Financial Aid Supervisor Study Abroad Advisor Title IX Investigator University Registrar Services Assistant I University Registrar Services Assistant II University Registrar Services Coordinator I University Registrar Services Coordinator II University Registrar Services Coordinator III University Registrar Services Supervisor