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IT Standards, Procedures & Policies

Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Behavior Statements

Proficiency Level 1 - Basic understanding

Outlines the key concepts and features of IT policies, standards and procedures.

Identifies current initiatives and key issues related to organizational technological policy.

Describes expected benefits of effective organizational IT policies, standards and procedures.

Explains the importance of defining and following IT policies, standards and procedures.

Proficiency Level 2 - Working experience

Participates in the design of organizational IT infrastructure and policies based on a business analysis.

Assists senior colleagues in identifying critical issues in IT design processes and policies.

Conducts performance reviews on specific technical applications or IT projects.

Executes IT projects or services based on predetermined IT procedures.

Generates status reports for senior management to ensure the implementation of IT policies, standards and procedures.

Proficiency Level 3 - Extensive experience

Designs organizational IT policies, standards and procedures.

Monitors the implementation of IT standards and procedures in IT projects or services.

Revises IT policies, standards and procedures based on each department's feedback.

Develops templates for designing IT standards and procedures for technical business plans.

Manages the process for IT standards and procedures delivery and implementation ensuring the organization is under effective management.

Evaluates the effectiveness of IT policies through professional group discussions.

Proficiency Level 4 - Subject matter depth and breadth

Creates criteria to measure the effectiveness of IT policies, standards and procedures.

Advocates for process reviews in on-going IT projects or services under defined IT policies.

Leads discussions and answers complex questions regarding cross-functional IT policies and standards.

Contributes to the establishment and use of best practices in IT policies, standards and procedures.

Monitors organizational and functional adherence to IT policies and procedures when addressing risk management.

Forecasts technological industry trends and potential risks in the implementation of defined IT policies, standards and procedures.

Interview Questions

  • Tell me about IT standards and procedures that you helped develop.
  • What feedback for improving procedures did you give or receive in your previous position?
  • How did you develop monitoring and control mechanisms in your previous position?
  • What effective cross-functional standards did you implement in your previous position?

Titles with Shared Competencies