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HR Operations

Knowledge of and ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.

Behavior Statements

Proficiency Level 1 - Basic understanding

Describes key responsibilities and scopes of the HR operations function.

Identifies key policy compliance issues in HR operations.

Compiles a list of major services provided by the HR professional.

Supports HR processing procedures and administration principles.

Proficiency Level 2 - Working experience

Implements a specific aspect of day-to-day HR operations according to HR strategies.

Records all HR data and transactions in Human Resources Information Systems (HRIS).

Generates and interprets standards and management reports on HR activities.

Documents routine work flow, resource requirements, dependencies and criticalities.

Assists training sessions related to HR processes and systems.

Proficiency Level 3 - Extensive experience

Manages the day-to-day operations of an HR function.

Evaluates productivity and cost effectiveness of HR operations work flow.

Consults on HR changes and their impact on HR operations.

Advises on improvements to routine HR operations and employee services.

Directs the adoption of new methods and techniques for HR related problem solving.

Coaches staff on both centralized and de-centralized operating functions.

Proficiency Level 4 - Subject matter depth and breadth

Designs effective work flows and procedures for HR operations.

Deploys new systematic policies and strategies for HR operational activities.

Establishes processes to address, investigate and document illegal and inaccurate HR operations.

Builds criteria and quality review systems for HR operations based on industry benchmarks.

Constructs a monitoring system to ensure high quality and strategic HR operations.

Predicts industry trends and marketplace developments relevant to HR operations.

Interview Questions

  • What methods have you used to streamline HR operations in your previous job?
  • How have you modified or optimized HR operations to drive business results?
  • What strategies have you used to improve employee satisfaction with HR practices?
  • What skills or methods have you used to ensure the quality of HR operations and the accuracy of all HR data?
  • What kinds of problems did you encounter when conducting HR operations in your previous job?

Titles with Shared Competencies