Assistant Director of Employee Assistant Program (EAP) Services

Job Code 002379

FLSA Status Exempt

Pay Grade 9 Pay Range: $82,000 to $140,000

CAS Exemption Required Yes

Summary

The Assistant Director of Employee Assistance Program (EAP) Services is responsible for overseeing the daily operations of the organization’s Employee Assistance Program (EAP). This role involves developing strategies to assist employees with job-related, personal, or medical issues, managing a team of counselors, and ensuring compliance with relevant policies and procedures. The manager will also create and deliver educational programs to promote the utilization of EAP resources and select external vendors or care providers as needed.

Examples of Work

Develop and implement EAP strategies to support employee well-being and performance.
Manage a team of counselors providing both phone-based and in-person counseling and support.
Establish standards for screening, triaging, and referring employees to external resources.
Provide direct counseling or assistance in complex cases when necessary.
Create and deliver educational programs on behavioral issues and substance abuse in the workplace.
Identify, evaluate, and select external vendors, treatment facilities, or care providers to partner with the EAP.
Ensure compliance with all relevant policies, practices, and procedures affecting the EAP.

Education and Experience

Master’s degree in psychology, social work, counseling, or a related field and six years of experience in related field.

Licensure and Certification

Requires applicable state licensure for counseling or social work.

Supervision

Manages a team of experienced counselors, including hiring, training, and reviewing their work.

Competencies

Job Family

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