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Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.

Behavior Statements

Proficiency Level 1 - Basic understanding

Explains the roles and responsibilities of a consultant.

Describes the consulting process and relationship with clients.

Lists the typical phases of a consulting assignment or project.

Presents a professional image, especially when dealing with customers.

Proficiency Level 2 - Working experience

Carries out the agreed-upon consulting assignment in a professional manner.

Explains the requirements, deliverables, costs, and criticalities of the assignment.

Documents client's objectives and project scope.

Uses formal and informal means to keep client informed on progress and issues.

Participates in developing consulting opportunities or assignments.

Proficiency Level 3 - Extensive experience

Analyzes and fully documents client requirements.

Works with client to identify alternative solutions and associated pro's and con's.

Prepares proposals and presentations for a consulting opportunity.

Monitors consulting assignments versus expectations.

Applies experience to developing and executing multiple consulting assignments.

Manages all aspects and phases of a consulting relationship.

Proficiency Level 4 - Subject matter depth and breadth

Collaborates with own senior business management on feasibility studies and potential projects.

Offers constructive ideas on high impact business opportunities.

Develops others' abilities for consulting to multiple clients and multiple assignments.

Monitors industry for developments in consulting best practices and consulting support tools.

Ensures others understand the critical importance of clear, client-focused communication.

Consults to senior business executives on own functional specialty.

Interview Questions

  • How did you keep clients informed on the progress of consulting engagements? How did you make sure that expectations and deadlines were being met throughout?
  • Summarize the most recent consulting engagement you participated in.
  • How often were you involved in the preparation of consulting proposals? What types of information did you gather and include?

Titles with Shared Competencies