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Benefits Specialist II


This position provides professional support and administers a comprehensive health and welfare program for the university. Researches, analyzes, and resolves complex benefits related procedures and policies. Resolves escalated customer and vendor concerns.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description.  These functions are not all-inclusive nor do they cover the full extent of the duties performed.

  • Implements and processes benefits workflows to ensure compliance with university regulations, benefit program guidelines, and applicable federal, state, and local laws.
  • Communicates and interprets human resources policies and procedures for managers and employees.
  • Investigates and resolves matters of significance including complex and unusual issues or employee complaints on behalf of management.
  • Responsible for the collection, processing, and overall quality of benefits data.
  • Compiles information regarding benefits enrollments, transactions, budgets, and costs for financial analysis.
  • Coordinates benefits policies and procedures with the state Division of Management services as well as benefits vendors to ensure compliance with vendor agreements, university benefit program guidelines.
  • Resolves complaints and concerns from vendors, customers, and other stakeholders.
  • Communicates with benefits vendors to ensure complaints and problems are resolved in a timely manner.
  • Provides guidance and assistance to university personnel regarding human resources policies and procedures.
  • Performs complex data analysis, prepares reports and/or presentations for management. Monitors the effectiveness of human resources policies and recommends revisions or modification to meet the needs of the university.
  • May provide training and development services to increase workforce competence, employee engagement, or organizational capability.

Education and Experience

A bachelor’s degree in an appropriate area of specialization and two year of appropriate experience or an equivalent combination of education and experience.

Licensure and Certification

SHRM Certified Professional (SHRM-CP), SHRM Senior Certified Professional (SHRM-SCP), HRCI Professional of Human Resources (PHR), or HRCI Senior Professional of Human Resources (SPHR) preferred


This position does not typically have supervisory responsibility.


To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.