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Office Support Tools

Knowledge of and ability to use office support tools available at the desktop (for example: word processing, e-mail, presentation software, and spreadsheets.)

Behavior Statements

Proficiency Level 1 - Basic understanding

Identifies current office software environment and its component products.

Uses key features and facilities of office software available at the desktop.

Describes basic concepts and terminology for office-product applications.

Employs help resources (manuals, on-line help, help desk, tutorial facilities) as needed.

Proficiency Level 2 - Working experience

Works with all basic office-support products.

Helps colleagues with desktop tools where necessary.

Describes the benefits and relative strengths of tools for a specific application.

Demonstrates some advanced functions of at least one product.

Performs first-level problem resolution before seeking help elsewhere.

Proficiency Level 3 - Extensive experience

Utilizes all recommended support tools as needed (e.g., backup.)

Demonstrates proficiency with advanced features, facilities, and functions of available tools.

Identifies and resolves common software and usage problems.

Determines which office products can interact and how to share data.

Participates in evaluation of new office support tools.

Shares ideas for document and data conversion when upgrading to new releases.

Proficiency Level 4 - Subject matter depth and breadth

Fosters development of advanced functions and utilities for the organization's office software.

Creates the implementation plan for planned software and platform changes.

Monitors products and industry directions; assesses implications to organization.

Leads decision-making process to determine future office products, strategy, and implementation.

Analyzes the evolution and future of office-support applications and technologies.

Participates in predicting and addressing future organizational office support needs.

Interview Questions

  • What resources did you use when learning new office support tools?
  • How did you ensure that others in the organization were making the most of office support tools?
  • What office support tool(s) was most valuable to you in your previous role? How did you use it to support your business objectives?

Titles with Shared Competencies