One Stop Coordinator III

Summary

Serve in senior role for counseling and advises on the most complex and complicated of matters regarding admissions, enrollment, academic success, as well as financial matters. Provide a leading role in designing and implementing strategic initiatives to enhance the student experience and to assist the institution with its mission and goals of increased enrollment, retention, graduation, and other student success measures; regularly lead, coach, and provide leadership and work direction to less experienced One Stop Coordinators.  Serve as an expert in own area within the organization. Interprets internal or external business issues and recommends solutions/best practices. Solve complex problems and identifies solutions. Works independently, with guidance in only the most complex situations.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description.  These functions are not all-inclusive nor do they cover the full extent of the duties performed.

• Initiates new programs and services and leads project and team on implementation. Identifies program needs, outcomes, resources, and evaluates effectiveness for improvement.
• Interprets University, state, and federal policies and procedures and exercises authority to implement changes and make exceptions to policies without supervisory approval.
• Collaborates with the college, academic advisers.
• Works with high-care students referred by counselors, and handle supervisor calls/inquiries that have escalated. Counsels on the most difficult and challenging escalated cases and problems. Advises, investigates, and resolves issues from prospective, current, and former students, parents, faculty, staff, collegiate units, other third parties, and the public.
• Develops workshops and curriculum to meet the changing needs of the economy
• Assists with high profile student cases that require collaborative outreach and communications with the President’s Office, University Relations, Office of the General Counsel, Disability Resource Center, Behavioral Consultative Team, and other collegiate and administrative entities.
• Advises on in-depth financial aid questions assuring adherence to all regulatory compliance concerning financial aid applications, financial aid eligibility, disbursement and refunds, cost of attendance budget components, etc.
• Provides counsel to the management team, interpreting business issues and providing suggestions for or leading efforts to implement and improve the One Stop organization.
• Coaches and mentors all One Stop Coordinators and Customer Relations Representatives (CRR) to assist with examining unusually complex situations.
• Identifies training needs and creates solutions with new curriculum for refresher training. Leads service expectation sessions and meetings with college advisers and faculty advisers.
• Responsible for ensuring compliance with federal regulations as it relates to veteran educational benefits with U.S. Department of Veterans Affairs, and serve as experts for internal and external audits.
• Coaches One Stop Coordinators and CRRs when working with extremely high-care student situations with retention risks to identify additional financial aid or degree success solutions.

Education and Experience

Master’s degree in an appropriate area; or a bachelor’s degree in an appropriate area and two years of relevant experience.

Licensure and Certification

N/A

Supervision

This position does not typically include supervisory responsibility.

Competencies

• Student Admissions
• Student Counseling
• Student Orientation
• Student Registration
• Financial Aid Programs And Policies
• Effective Communications
• Teamwork
• Desktop Tools
• Business Math
• Listening

To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.