Manager, Hotel

Summary

Manage/oversee all aspects of the hotel property including operations, staffing, and customer satisfaction.  Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations to ensure guests have a pleasant experience.  Oversee property maintenance and appearances.  Ensure that the establishment is run efficiently and profitably.  Monitor all operating costs, budgets, and forecasts. Utilize familiarity with a variety of the field’s concepts, practices, and procedures.  Rely on experience and judgment to plan and accomplish goals. Exercise a wide degree of creativity and latitude.  Perform a variety of tasks.  Lead and direct the work of others.  Typically report to an Assistant Director or higher-level position.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description. These functions are not all-inclusive nor do they cover the full extent of the duties performed.

• Manage and maintain temporary or permanent lodging facilities
• Develop and implement policies and procedures for the operation of a department or establishment
• Assign duties to workers, and schedule shifts
• Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility
• Coordinate front-office activities, and resolve problems
• Perform marketing and public relations activities
• Interview and hire applicants; sometimes fire staff members
• Train staff members
• Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry
• Prepare required paperwork pertaining to departmental functions
• Confer and cooperate with other managers to ensure coordination of hotel activities
• Observe and monitor staff performance to ensure efficient operations, adherence to facility’s policies and procedures, and customer satisfaction
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance
• Ensure that university standards for guest services, décor, and housekeeping are met
• Participate in financial activities, such as the setting room rates, establishing budgets, and allocating funds
• Monitor the revenue activity of the hotel or facility
• Collect payments and record data pertaining to funds and expenditures
• Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
• Greet and register guests
• Show, rent, or assign accommodations
• Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions
• Answer inquiries pertaining to hotel policies and services, and resolve occupants’ complaints
• Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted
• Book tickets for guests for local tours and attractions
• Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment

Education and Experience

Bachelor’s degree in hospitality management, business administration, management, or a related field and four (4) years of appropriate experience, or an equivalent combination of education and experience

Licensure and Certification

N/A

Supervision

This position does have supervisory responsibility.

Competencies

• Accountability*
• Advocacy*
• Coaching/Mentoring*
• Collaboration*
• Communication*
• Emotional Intelligence*
• Execution*
• Facilitative Decision Making*
• Fair and Legal Management*
• Financial Management*
• Humility*
• Integrity*
• Judgment*
• Political Savvy*
• Problem Solving*
• Resolve*
• Role Model*
• Strategic Thinking*
• Talent Selection*
• Transparency*

To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.