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The genuine ability to relate to all people; unpretentious, polite, sharing credit, unafraid to admit mistakes

*This competency is part of the Management and Leadership Competencies at UF

Behavior Statements

Proficiency Level 1 - Basic understanding

Describes the nature of a productive business relationship.

Explains some of the benefits of building business partnerships.

Identifies key business relationships in own area.

Provides examples of the characteristics of effective business relationships.

Proficiency Level 2 - Working experience

Describes the roles and responsibilities in a business relationship.

Monitors client satisfaction levels on a regular basis.

Alerts own team to problems in client satisfaction.

Ensures prompt and effective response to client requests and interactions.

Works with clients to address critical issues and resolve major problems.

Proficiency Level 3 - Extensive experience

Maintains productive, long-term relationships with clients or vendors.

Conducts periodic reviews of work effort, progress, issues, and successes.

Creates opportunities to educate support teams on client priorities.

Participates in negotiating the terms of the business relationship.

Communicates to clients regarding expectations of all parties.

Empowers others to establish collaborative, healthy relationships.

Proficiency Level 4 - Subject matter depth and breadth

Oversees client reviews to clarify expectations and discuss actual service delivery.

Coaches others in the value, issues, and methods of client partnerships.

Helps clients discern business trends and their implications.

Maintains status information on major developments in client or partner environment.

Collaborates with clients in the pursuit of common business objectives.

Fosters a climate conducive to establishing positive working relationships with outsiders.

Interview Questions

  • Tell me about a time that a relationship resulted in an unexpected benefit to the organization.
  • Tell me about your relationship with your peers and manager in your last organization.
  • How do you establish a relationship with clients and vendors?
  • Describe to me an effective business relationship vs. an ineffective business relationship.
  • How do you maintain professional relationships with people that you don't care for personally?

Titles with Shared Competencies

Assistant Dean Assistant Dean, Student Affairs Assistant Director, Academic Advising Assistant Director, Academic Support Services Assistant Director, Accounting Assistant Director, Administrative Services Assistant Director, Admissions Assistant Director, Analytic Services Assistant Director, Business Services Assistant Director, Career Services Assistant Director, Child Development Assistant Director, Clinical Research Assistant Director, Communications Assistant Director, Conferences Assistant Director, Data Management Assistant Director, Education or Training Programs Assistant Director, Emergency Management Assistant Director, Environmental Health & Safety Assistant Director, Facilities Operations Assistant Director, Finance Assistant Director, Florida Agricultural Experiment Station Assistant Director, Health Care Administration Assistant Director, Human Resources Assistant Director, Marketing Assistant Director, Multipurpose Facility Assistant Director, Museum Operations Assistant Director, Operations Assistant Director, Physical Security Assistant Director, Procurement Assistant Director, Public/Governmental Relations Assistant Director, Real Estate Assistant Director, Research Administration Assistant Director, Safety & Security Assistant Director, Student Affairs Assistant Director, Student Financial Aid Assistant Director, Technology Licensing Assistant Director, University Budgets Assistant Director, University Housing Assistant Director, University Housing Operations Assistant Director, University Housing Residence Life Assistant Director, University Press Assistant University Registrar Associate Dean, Administrative Affairs Associate Dean, Student Affairs Associate Director, Academic Advising Associate Director, Academic Support Services Associate Director, Accounting Associate Director, Administrative Services Associate Director, Admissions Associate Director, Analytic Services Associate Director, Business Services Associate Director, Career Services Associate Director, Child Development Associate Director, Clinical Research Associate Director, Communications Associate Director, Data Management Associate Director, Education or Training Programs Associate Director, Environmental Health & Safety Associate Director, Facilities Operations Associate Director, Finance Associate Director, Health Care Administration Associate Director, Human Resources Associate Director, IT Associate Director, Marketing Associate Director, Museum Operations Associate Director, Operations Associate Director, Procurement Associate Director, Public/Governmental Relations Associate Director, Research Administration Associate Director, Safety & Security Associate Director, Student Affairs Associate Director, Student Financial Aid Associate Director, Student Legal Services Associate Director, Technology Licensing Associate Director, University Housing Associate Director, University Housing Operations Associate Director, University Housing Residence Life Associate Director, University Press Associate University Registrar Chief Information Security Officer Controller Director, Academic Advising Director, Academic Support Services Director, Accounting Director, Administrative Services Director, Admissions Director, Analytic Services Director, Audits Director, Business Services Director, Campus Human Resources Director, Campus IT Director, Career Services Director, Child Development Director, Clinical Research Director, Collaborative Initiatives Director, Communications Director, Education or Training Programs Director, Environmental Health & Safety Director, Facilities Operations Director, Finance Director, Health Care Administration Director, Human Resources Director, Investigations Director, IT Director, LibraryPress Director, Marketing Director, Multipurpose Facility Director, Museum Operations Director, Operations Director, Procurement Director, Public Records Director, Public/Governmental Relations Director, Real Estate Director, Research Administration Director, Safety & Security Director, Sales & Marketing Director, Student Affairs Director, Student Financial Aid Director, Student Legal Services Director, Sustainability Director, University Budgets Director, University Housing Director, University Housing Operations Director, University Housing Residence Life Director, University Press Director, Utilities/Energy Thermal Production Executive Director Financial Officer, SIP Manager, Academic Support Services Manager, Accounting Manager, Assets Manager, Benefits Manager, Box Office Manager, Clinical Research Manager, Employee Relations Manager, Farm Manager, Finance Manager, Genetic Counseling Manager, Health Care Administration Manager, Health Information Manager, Hotel Manager, Human Resources Manager, Human Resources Processing & Records Manager, Immigration Services Manager, Internal Audits Manager, IT Manager, Marine Facilities & Operations Manager, Operations Manager, Postal Services Manager, Procurement Manager, Public/Governmental Relations Manager, Transportation Manager, University Records Manager, Warehouse/Stores Senior Director, Facilities Operations Senior Director, IT Senior Director, Student Affairs Student Account Manager Superintendent, Custodial Superintendent, Grounds Superintendent, Maintenance University Architect University Registrar