unit logo

Emotional Intelligence*

The skill of perceiving, understanding, and managing emotions and feelings effectively

*This competency is part of the Management and Leadership Competencies at UF

Behavior Statements

Proficiency Level 1 - Basic understanding

Describes the concept and underlying tenets of emotional intelligence (EI) as a competency.

Cites examples of research or anecdotal examples as to the impact of emotional intelligence on business results.

Identifies known, key individuals with strong EI and some benefits of their competence.

Demonstrates a willingness, interest and ability to enhance one's personal EI.

Proficiency Level 2 - Working experience

Demonstrates and describes business success in spite of emotional challenges.

Displays ability to perceive and harness one's emotions, facilitating cognitive activities like problem solving.

Identifies relevant EI components, practices, benefits and development venues.

Discusses issues and considerations needed to advance an organization's EI maturity.

Cites examples of EI competence and impact on business results in different environments.

Proficiency Level 3 - Extensive experience

Identifies non-verbal emotional indicators in others, their negative impact on results, and pursues action to mitigate them for improved success.

Recognizes and helps regulate the language/relationship of emotions in the workplace, in addition to controlling one's own emotions.

Describes the key benefits, costs and rationale for organizational pursuit and development of EI.

Cites from experience the primary issues, considerations, challenges and ways to advance an organization's EI maturity.

Explains best practices and rationale of organizations that successfully grow their EI capability.

Describes personal experience with positive EI impact on relationships, performance and business results.

Proficiency Level 4 - Subject matter depth and breadth

Regularly manages emotional situations to achieve business success in multiple, diverse environments.

Recognizes, harnesses and regulates emotions in one's self and others to effectively manage and achieve goals.

Plays a leadership role in promoting and establishing strategy, programs and policy for EI growth.

Discusses industry and marketplace EI trends and directions and cites relevant case studies.

Directly influences an organization's or industry's decisions and initiatives relative to advancing EI competence.

Mentors others to raise their EI competence and improve job performance.

Interview Questions

  • Define the concept of 'emotional intelligence' and rate your ability to apply it in the workplace.
  • What types of things have you done to better understand and improve your emotional intelligence?
  • Describe a specific instance of effective emotional intelligence you have witnessed and its resultant impact.
  • Discuss a time when emotions on the team negatively impacted results. What could you have done to minimize this impact?

Titles with Shared Competencies