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Emotional Intelligence*

The skill of perceiving, understanding, and managing emotions and feelings effectively

*This competency is part of the Management and Leadership Competencies at UF

Behavior Statements

Proficiency Level 1 - Basic understanding

Describes the concept and underlying tenets of emotional intelligence (EI) as a competency.

Cites examples of research or anecdotal examples as to the impact of emotional intelligence on business results.

Identifies known, key individuals with strong EI and some benefits of their competence.

Demonstrates a willingness, interest and ability to enhance one's personal EI.

Proficiency Level 2 - Working experience

Demonstrates and describes business success in spite of emotional challenges.

Displays ability to perceive and harness one's emotions, facilitating cognitive activities like problem solving.

Identifies relevant EI components, practices, benefits and development venues.

Discusses issues and considerations needed to advance an organization's EI maturity.

Cites examples of EI competence and impact on business results in different environments.

Proficiency Level 3 - Extensive experience

Identifies non-verbal emotional indicators in others, their negative impact on results, and pursues action to mitigate them for improved success.

Recognizes and helps regulate the language/relationship of emotions in the workplace, in addition to controlling one's own emotions.

Describes the key benefits, costs and rationale for organizational pursuit and development of EI.

Cites from experience the primary issues, considerations, challenges and ways to advance an organization's EI maturity.

Explains best practices and rationale of organizations that successfully grow their EI capability.

Describes personal experience with positive EI impact on relationships, performance and business results.

Proficiency Level 4 - Subject matter depth and breadth

Regularly manages emotional situations to achieve business success in multiple, diverse environments.

Recognizes, harnesses and regulates emotions in one's self and others to effectively manage and achieve goals.

Plays a leadership role in promoting and establishing strategy, programs and policy for EI growth.

Discusses industry and marketplace EI trends and directions and cites relevant case studies.

Directly influences an organization's or industry's decisions and initiatives relative to advancing EI competence.

Mentors others to raise their EI competence and improve job performance.

Interview Questions

  • Define the concept of 'emotional intelligence' and rate your ability to apply it in the workplace.
  • What types of things have you done to better understand and improve your emotional intelligence?
  • Describe a specific instance of effective emotional intelligence you have witnessed and its resultant impact.
  • Discuss a time when emotions on the team negatively impacted results. What could you have done to minimize this impact?

Titles with Shared Competencies

Assistant Dean Assistant Dean, Student Affairs Assistant Director, Academic Advising Assistant Director, Academic Support Services Assistant Director, Accounting Assistant Director, Administrative Services Assistant Director, Admissions Assistant Director, Analytic Services Assistant Director, Business Services Assistant Director, Career Services Assistant Director, Child Development Assistant Director, Clinical Research Assistant Director, Communications Assistant Director, Conferences Assistant Director, Data Management Assistant Director, Education or Training Programs Assistant Director, Emergency Management Assistant Director, Environmental Health & Safety Assistant Director, Facilities Operations Assistant Director, Finance Assistant Director, Florida Agricultural Experiment Station Assistant Director, Health Care Administration Assistant Director, Human Resources Assistant Director, Marketing Assistant Director, Multipurpose Facility Assistant Director, Museum Operations Assistant Director, Operations Assistant Director, Physical Security Assistant Director, Procurement Assistant Director, Public/Governmental Relations Assistant Director, Real Estate Assistant Director, Research Administration Assistant Director, Safety & Security Assistant Director, Student Affairs Assistant Director, Student Financial Aid Assistant Director, Technology Licensing Assistant Director, University Budgets Assistant Director, University Housing Assistant Director, University Housing Operations Assistant Director, University Housing Residence Life Assistant Director, University Press Assistant University Registrar Associate Dean, Administrative Affairs Associate Dean, Student Affairs Associate Director, Academic Advising Associate Director, Academic Support Services Associate Director, Accounting Associate Director, Administrative Services Associate Director, Admissions Associate Director, Analytic Services Associate Director, Business Services Associate Director, Career Services Associate Director, Child Development Associate Director, Clinical Research Associate Director, Communications Associate Director, Data Management Associate Director, Education or Training Programs Associate Director, Environmental Health & Safety Associate Director, Facilities Operations Associate Director, Finance Associate Director, Health Care Administration Associate Director, Human Resources Associate Director, IT Associate Director, Marketing Associate Director, Museum Operations Associate Director, Operations Associate Director, Procurement Associate Director, Public/Governmental Relations Associate Director, Research Administration Associate Director, Safety & Security Associate Director, Student Affairs Associate Director, Student Financial Aid Associate Director, Student Legal Services Associate Director, Technology Licensing Associate Director, University Housing Associate Director, University Housing Operations Associate Director, University Housing Residence Life Associate Director, University Press Associate University Registrar Chief Information Security Officer Controller Director, Academic Advising Director, Academic Support Services Director, Accounting Director, Administrative Services Director, Admissions Director, Analytic Services Director, Audits Director, Business Services Director, Campus Human Resources Director, Campus IT Director, Career Services Director, Child Development Director, Clinical Research Director, Collaborative Initiatives Director, Communications Director, Education or Training Programs Director, Environmental Health & Safety Director, Facilities Operations Director, Finance Director, Health Care Administration Director, Human Resources Director, Investigations Director, IT Director, LibraryPress Director, Marketing Director, Multipurpose Facility Director, Museum Operations Director, Operations Director, Procurement Director, Public Records Director, Public/Governmental Relations Director, Real Estate Director, Research Administration Director, Safety & Security Director, Sales & Marketing Director, Student Affairs Director, Student Financial Aid Director, Student Legal Services Director, Sustainability Director, University Budgets Director, University Housing Director, University Housing Operations Director, University Housing Residence Life Director, University Press Director, Utilities/Energy Thermal Production Executive Director Financial Officer, SIP Manager, Academic Support Services Manager, Accounting Manager, Assets Manager, Benefits Manager, Box Office Manager, Clinical Research Manager, Employee Relations Manager, Farm Manager, Finance Manager, Genetic Counseling Manager, Health Care Administration Manager, Health Information Manager, Hotel Manager, Human Resources Manager, Human Resources Processing & Records Manager, Immigration Services Manager, Internal Audits Manager, IT Manager, Marine Facilities & Operations Manager, Operations Manager, Postal Services Manager, Procurement Manager, Public/Governmental Relations Manager, Transportation Manager, University Records Manager, Warehouse/Stores Senior Director, Facilities Operations Senior Director, IT Senior Director, Student Affairs Superintendent, Custodial Superintendent, Grounds Superintendent, Maintenance University Architect University Registrar