Manager, Academic Support Services

Summary

This position manages the academic support services related activities. Manages and overseas the daily operations of assigned area. This position reports to a Director, Associate/Assistant Director, Assistant Dean, or other appropriate administrator.

Examples of Work

Job functions are specific duties that would be included in the essential functions of the job description.  These functions are not all-inclusive nor do they cover the full extent of the duties performed.

• Plans and coordinates department activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
• Establishes operational goals and objectives that align with the overall strategic plan.
• Identifies, evaluates, supports, and solves complex issues related to area of expertise.
• Participates in the planning and administration of departmental and project activities.
• Resolves escalated problems referred by subordinate supervisors or staff.
• Plans and coordinates department activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
• Advises faculty, staff, and administrators regarding university policies and procedures related to their assigned area.
• Serves as a link between management and employees by handling questions, interpreting and administering policies/procedures, and resolving work related problems.
• Responsible for monitoring the work environment of assigned area to ensure compliance with the University non-discrimination and workplace harassment policies by reporting alleged violations to senior management in a timely manner.

Education and Experience

A bachelor’s degree in an appropriate area of specialization and two year of appropriate experience or an equivalent combination of education and experience.

Licensure and Certification

N/A

Supervision

This position does have supervisory responsibility.

Competencies

• Accountability*
• Advocacy*
• Coaching/Mentoring*
• Collaboration*
• Communication*
• Emotional Intelligence*
• Execution*
• Facilitative Decision Making*
• Financial Management*
• Fair and Legal Management*
• Humility*
• Integrity*
• Judgment*
• Political Savvy*
• Problem Solving*
• Resolve*
• Role Model*
• Strategic Thinking*
• Talent Selection*
• Transparency*

To see common career pathways for each position at the University of Florida please visit the Career Paths section of the UFHR website.