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Process Management

Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Behavior Statements

Proficiency Level 1 - Basic understanding

Understands key differences between process and project.

Knows key business processes in own area.

Identifies process management initiatives in own area.

Interprets process flow diagrams.

Proficiency Level 2 - Working experience

Walks through specific processes - steps, decisions, measurements, dependencies, and hand-offs.

Creates process flow or work flow diagrams.

Identifies and monitors common process bottlenecks.

As needed, employs the concepts of process flow, cycle time, process time, and waste.

Documents types of process decisions and potential impact of each decision.

Proficiency Level 3 - Extensive experience

Demonstrates a thorough understanding of a major process flow, its components and issues.

Helps others learn the tools and techniques for process value analysis.

Makes the business case for new processes, including their cost-benefit ratios.

Carries out process evaluation, diagnosis, and optimization.

Synchronizes the efforts of, and resource requirements for, several teams within a process.

Possesses knowledge of tools and techniques for designing and implementing new processes.

Proficiency Level 4 - Subject matter depth and breadth

Interprets and communicates process management data for complex problems.

Consults on process optimization approaches, tools, and techniques.

Removes obstacles and barriers to process improvement.

Creates mechanisms for regular process reviews and continuous process improvement.

Plays a leading role in business process definition and supporting infrastructure.

Monitors marketplace for process ideas, new tools, and best practices.

Interview Questions

  • How did you communicate internal processes to employees, and how did you ensure their understanding?
  • What types of process-related changes/improvements did you implement? What was the result or value to the organization?
  • How did you evaluate a process for efficiency? What measures did you use and why were those measures chosen?

Titles with Shared Competencies