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Knowledge Of Organization

Knowledge of the organization’s vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to apply this understanding appropriately to diverse situations.

Behavior Statements

Proficiency Level 1 - Basic understanding

Lists organization's primary lines of business.

Describes organization's mission, vision and operating principles.

Names key executives and states their roles in the organization.

Explains organization's code of ethics and accepted business practices.

Proficiency Level 2 - Working experience

Supports the mission, vision, and objectives of own department or unit.

Specifies the roles and responsibilities of own business unit.

Applies organization's operating principles and practices within own business unit.

Obtains information regarding key players, key issues, and key strategies in own unit.

Assesses local and industry examples of acceptable and unacceptable business practices.

Proficiency Level 3 - Extensive experience

Trains others on the functions, key responsibilities, and practices of multiple departments or units.

Participates in developing formal procedures and structures for getting things done within the organization.

Makes effective use of the organizations unofficial structure and back channels.

Aligns own department's plans with enterprise mission and vision.

Promotes the rationale and organizing principles of organization's structure.

Coaches others on organization's philosophy, culture, and history.

Proficiency Level 4 - Subject matter depth and breadth

Monitors the industry for organizational best practices and structures to consider internally.

Establishes desired culture and associated best practices.

Leads evaluations of strategic and tactical directions of major operating units.

Presents to others in actionable terms the business goals of the overall enterprise.

Works to improve organization's position in the industry and marketplace.

Provides detailed information on organization's experiences, history, and industry reputation to stakeholders.

Interview Questions

  • Please give an example of an unacceptable business practice and how you would react.
  • How would you explain what your organization does to someone who had never heard of the company?
  • What type of culture are you looking for within an organization?
  • Tell me about a time you had to correct a misconception about the company.
  • Tell me about a time in your last organization that you disagreed with a policy or procedure and why.

Titles with Shared Competencies