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Oral Communications

Knowledge of oral communications issues and ability to express oneself and communicate with others verbally and appropriately.

Behavior Statements

Proficiency Level 1 - Basic understanding

Speaks clearly and understandably; using appropriate words, grammar and mannerisms.

Offers examples of good and poor verbal communications.

Describes non-verbal behaviors that impact the spoken word.

Seeks feedback on own verbal and non-verbal communications style and effectiveness.

Proficiency Level 2 - Working experience

Uses language appropriate to audience.

Utilizes techniques to verify that a verbal message was received as intended.

Explains issues in alternative ways to accommodate different listeners.

Listens without defensiveness or excessive self-reference.

Modulates own tone and body language.

Proficiency Level 3 - Extensive experience

Speaks well without preparation.

Creates a reputation of communicating effectively with technical and business staff.

Adapts language, tone, structure, and level of detail to the needs of others.

Discusses various techniques for information dissemination and information gathering.

Interprets and responds appropriately to listener's body language.

Maintains a dialogue in difficult situations.

Proficiency Level 4 - Subject matter depth and breadth

Coaches others in listening techniques.

Facilitates effective communication with senior technical and business associates.

Interacts with a wide variety of technical and business audiences.

Analyzes, determines, and presents the right message, verifying it is received as intended.

Presents at public speaking engagements such as professional groups, conferences, and media.

Uses a broad range of techniques in communicating complex ideas to diverse populations.

Interview Questions

  • What steps have you taken in the past year to evaluate and improve your presentation skills?
  • Tell me about presentations you've given, to either internal or external audiences.
  • How often do you speak to clients or prospective clients of your organization? How did you become more comfortable having these conversations
  • How do you ensure that your audience understands what you are telling them?

Titles with Shared Competencies