Office Support Tools

Identifies current office software environment and its component products.

Uses key features and facilities of office software available at the desktop.

Describes basic concepts and terminology for office-product applications.

Employs help resources (manuals, on-line help, help desk, tutorial facilities) as needed.

Works with all basic office-support products.

Helps colleagues with desktop tools where necessary.

Describes the benefits and relative strengths of tools for a specific application.

Demonstrates some advanced functions of at least one product.

Performs first-level problem resolution before seeking help elsewhere.

Utilizes all recommended support tools as needed (e.g., backup.)

Demonstrates proficiency with advanced features, facilities, and functions of available tools.

Identifies and resolves common software and usage problems.

Determines which office products can interact and how to share data.

Participates in evaluation of new office support tools.

Shares ideas for document and data conversion when upgrading to new releases.

Fosters development of advanced functions and utilities for the organization's office software.

Creates the implementation plan for planned software and platform changes.

Monitors products and industry directions; assesses implications to organization.

Leads decision-making process to determine future office products, strategy, and implementation.

Analyzes the evolution and future of office-support applications and technologies.

Participates in predicting and addressing future organizational office support needs.